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          Antioch Chrysler Dodge Jeep and Ram has 1 locations, listed below.

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            Business ProfileforAntioch Chrysler Dodge Jeep and Ram

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2003

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Sales and service of Chrysler, Dodge, Jeep and Ram vehicles

            Business Details

            BBB File Opened:
            2/1/2002
            Years in Business:
            22
            Business Started:
            2/1/2002
            Business Started Locally:
            2/1/2002
            Business Incorporated:
            1/14/2002
            Accredited Since:
            9/1/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dodge of Antioch, Inc.
            Business Management
            • Mr. Peter Larson, President
            Contact Information

            Customer Contact

            • Mr. Volkan Bulaqbasi, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (847) 395-7810
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased a 2014 Jeep ********************** from the Antioch Jeep dealership in November of 2021. It was financed through Chrysler Credit when I was in the finance office at the dealership the Business Manager offered me a **************** Policy on my Grand Cherokee which I wanted it, since I drive a lot of mileage each year This Policy cost me two thousand dollars for an **************** Policy that covered the Engine, Transmission and Drive ****. Within the last two weeks I took my Grand Cherokee into the dealership to have some work done on it. The service manager stated in their records on my car I had a Entended Warranty, come to find out that the Extended Warranty that I puchased DID NOT COVER WHAT I WAS TOLD IT COVERED, IT DIDN'T EVEN COVER ANYTHING WITH THE ENGINE OR DRIVE **** AS I WAS ORIGINALLY TOLD AND WAS UNDER THE IMPRESSION THAT MY TWO THOUSAND DOLLARS I PAID FOR IT. IT WAS FOR A WHEEL AND RIM WARRANTY WHICH I HAD NEVER HEARD OF BEFORE.I went into the dealership and voiced my complaint the ** said he'd give me a super deal on another used vehicle which would have basicslly a new car warranty on it becaise the car had only ****** miles on it. I was considering the deal they were offering me but backed out of the deal the very next day after talking with a business associate of mine. They offered me about 50% for what my car was worth in the transaction since the check engine light was on. My car is in the same condition as I purchased it in back in November of 2021.Except it has some engine problems that need to be corrected.I mentioned my **************** Issue to another Jeep Dealer they laughed and basically stated Finance Manager sell these policies to make additional profit for the dealership and the ************ and that the actual cost of these policies is about five hundred dollars and that they had never heard of an extended service plan covering the wheels and rims and neither had I. I was basically told I got ripped off.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicolas B

            1 star

            11/14/2023

            Well as a returning customer, I will not be going back. I bought a dodge from them almost two years ago. Since I needed a bigger car, I figured I'd give them a call. After letting the salesman know what I wanted, how much I wanted to pay, and my trade in, he said he will see what he can do. I gave him all my information and let him go to work. I then get a call stating the deal is done bring in my trade and supporting documents and I am good to go. I bring everything in and test drive the car which I loved. Then I get the run around saying the deal isn't done and they are still trying to get me financed. Waited 2 hours for nothing. If this is how they treat returning customers, I'd hate to be a new customer. If they were straight up with me it would be different but to tell me a deal is done only to waste my time in the end is ridiculous.

            Local BBB

            BBB of Chicago & Northern Illinois

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