BBB Accredited Business since 05/01/2010
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A BBB Accredited Business since 05/01/2010
BBB has determined that Continental Toyota/Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Continental Toyota/Scion's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||5|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
0 Customer Reviews on Continental Toyota/Scion
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. John Ficaro (Service Manager)
Contact InformationPrincipal: Mrs. Cheryl Nelson (President)Customer Contact: Mr. Dennis Pecho (General Manager)Ms. Becky Coates (BOC Sales)Ms. Jackie Dybas (BOC Sales)Ms. Mar'ean Hawkins (BOC Sales)Mrs. Sharon Mandra (Controller)
Related BusinessesContinental Mitsubishi - 5800 S. LaGrange Road, La Grange, IL
Auto Dealers - New Cars, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars
Alternate Business NamesContinental Toyota, Inc., Continental Collision Center, Continental Scion
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