BBB Accredited Business since 10/01/2011
Continental Audi of Naperville
Phone: (630) 388-1000Fax: (630) 388-1001
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Problems with Product / Service||2|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Complaint Breakdown by Resolution
|01/28/2014||Advertising / Sales Issues | Read Complaint Details|
Complaint: On ******** 28, 2013, I purchased car P3397 from Continental Audi in good faith based on the Certification Check Sheet. When we reviewed the check sheet at the salesman's (**** ************* he stated that the only attention needed on the vehicle was power steering and brake fluid, as indicated by the checks in the "Needs Attention" column. I agreed with that. Furthermore, page 3 of the Certification Check Sheet (also attached) indicates that the transmission (53) and suspension (63) were in Good condition; however when I had the vehicle inspected by two independent auto technicians (1/2/14 at Imports Unlimited, Inc., and 1/7/14 at ****** they found that the transmission and suspension require work in order to drive the car safely and properly. Therefore, the check sheet should have noted "Needs Attention", rather than "Good." This does not indicate truth in advertising. Two independent auto technicians found that the transmission and suspension need attention. Both technicians state that in order to drive the car safely and properly, the 1) Air Suspension Compressor, and 2) Transmission Connector Sleeve and Pan require service. This work totals $2305.76 (the lower of the 2 quotes).
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|02/25/2013||Advertising / Sales Issues|
|10/31/2012||Advertising / Sales Issues|
|02/24/2012||Problems with Product / Service|
|10/14/2013||Advertising / Sales Issues|
|03/21/2013||Problems with Product / Service|
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