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Find a Location

Chevy Exchange has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforChevy Exchange

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Chevy Exchange is a Chevrolet dealership and is a division of Semersky Enterprises, Inc.

    Products & Services

    this business offers: A Chevy Dealer - New and Pre-Owned Vehicles, Parts, and Service Dept.

    Business Details

    Location of This Business
    1 Sherwood Terrace, Lake Bluff, IL 60044-2205
    BBB File Opened:
    8/10/2012
    Years in Business:
    47
    Business Started:
    3/14/1977
    Business Started Locally:
    3/14/1977
    Business Incorporated:
    3/14/1977
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Exchange
    • The Saab Exchange
    • The Porsche Exchange
    • The Chevrolet Exchange
    • The Chevy Exchange
    • Semersky Enterprises, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Rob Johns, Manager
    • Mr. Zachary Hansen, Webmaster
    • Mr. Chris Orth, Chief Operating Officer
    Contact Information

    Principal

    • Mr. Zachary Hansen, Webmaster

    Customer Contact

    • Mr. Rob Johns, Manager
    • Mr. Rafat Alamawi, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a car at Chevy exchange dealership on 9/29/2021. I took my car for service at a Jeep dealership at ******, ******** for an oil change some time in December 2021 and at that time I noticed something wasnt right with my car based on the diagnose test they ran on my vehicle. On that date of my visit I noticed I had more problems than an oil change, the dealership had my car for roughly 2 months and immediately after receiving my car I called the bank and I told them that I feel like the dealership sold me a lemon title car and the bank gave me some advice to call the dealership (Chevy exchange) and tell them what was going on to see if they can do anything to resolve my issue with the vehicle. At first they gave me run arounds and I wasnt getting any answer so I decided to go there and I talked personally with the sells man that originally sold me the car as I explained everything to him what was going on with the car, he told me he has to discuss it with his manager to see what was my available option. They told me they can purchase my vehicle back for $13,000 but I would have a remaining balance of my loan for $14,000. After I declined Their offer I decided to shop at different dealerships to see who had a higher paid out so I dont have a humongous balance on my loan, they was nothing accomplished based on my research. Currently today 5/6/2023 my car is at the dealership needing a new engine and the repair cost is $15,000.And Im reaching out to whom it may concern for help, thank you.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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