This business is not BBB accredited.Additional Locations
Phone: (815) 459-6400 Fax: (815) 459-2156 View Additional Phone Numbers 680 W Terra Cotta Ave, Crystal Lake, IL 60014
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Brilliance Motor Sales, Inc. include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Brilliance Motor Sales, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Kevin Keefe, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)
Alternate Business NamesBrilliance Honda
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Additional Phone Numbers
- (888) 314-0531(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I brought my **** **** in for service at 30,000 miles and when I picked the car up there was a six inch crack in the middle of the windshield. ***, the service manager, offered to pay $120 towards the repair, only if I went through my insurance. He asked how much my deductible was and repeatedly laughed at me when I said it was $1,000. When ********* ***** inspected my windshield, the representative removed my left windshield wiper and demonstrated that the metal wiper arm fit perfectly into the point-of-impact where the crack started. The representative also commented that he has seen this exact thing happen five or six times when having wipers replaced. I am now out of pocket $400 for the windshield repair. My calls to the General Manager have gone unanswered. I am a student in graduate school, so $400 is no laughing matter for our family.
Desired Settlement: I am seeking repayment of my costs associated with this incident: $400.
Business Response: Initial Business Response /* (1000, 7, 2013/09/16) */ I am sorry to hear about the windshield. I would be happy to get personally involved and understand exactly what happened. I have spoken to my Service Director and we would like to meet with you to explain things better. I believe we can come to a place that would fair to both of us. Final Consumer Response /* (3000, 9, 2013/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate someone finally responding to my complaints. Twice now, I have driven from my home in the city of Chicago to your dealership (48 miles each way), once for service and once to meet with your Service Director about the damage to my vehicle. On ****** ***** I drove to ******* **** to meet with your Service Director, and he repeatedly laughed at me when I said my insurance deductible is $1,000. I am not interested in meeting again to hear further speculations about how the damage may have occurred. Attached, I have included three pictures showing the metal windshield arm sitting directly on the point-of-impact where the crack started. I also have a written statement from the ********* ********* representative who repaired my windshield, stating the damage was caused by the wiper arm. In the past ten days, I have attempted to contact your dealership by phone call, social media, and other review sites. My call went un-returned and my facebook message was deleted from your company page. You can feel free to call me at (XXX) XXX-XXXX at anytime. I am again asking to be reimbursed for the damage to my vehicle. To date, my expenses associated with this incident have been $406.