Business ProfileforBob Rohrman Schaumburg Lincoln

Too bad I can't give them 0 stars. I took my car in for service because of some idling vibrations. Let me start by saying that when I took my car in for service, the check engine light was OFF. I got it back and the check engine light is now ON. Help me figure that one out. So after $1,100 not only is my vehicle repaired improperly; but to add insult to injury, I can't use my remote starter to preheat my car here in the 20 degree weather. Lincoln cars will not remote start with a check engine light on. I asked for a loaner vehicle, they never have any. They kept my car for 4 days and called me repeatedly at the most inconvenient times. Each time they called it was a new "find" of suggested repairs. During one of these suggested repair calls the service guy mentioned, "Even with getting these additional things done, it still might not solve your issue." Huh? So you mean to tell me I'm supposed to spend another $900 (as my estimate was already at the $1,100) and it still might not even correct the problem? Of course after I challenged the service guy's statement, he went on to give me some super technical & cockamamie explanation that still doesn't make sense. So I went on further to challenge him. I asked about the repair history to learn if any of the parts were under warranty. He fixed his mouth to say that they didn't have any history on my vehicle. Wow! It seems to me they worked on all the other issues they saw (or invented) as opposed to the initial issue for which I brought my car. Here's the kicker. Once my car was ready, he calls me 30 minutes before close. So of course they had no shuttle service available to pick me up. Get there, the car is filthy! My car was not vacuumed, washed, and there was grease on my seats from the repairman's clothing. I will never recommend this dealership for service or purchase & I will never take my car back there again!