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A BBB Accredited Business since
BBB has determined that Bill Walsh Ford Lincoln Kia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bill Walsh Ford Lincoln Kia include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shannon ?, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Alternators & Generators - Auto Repair Auto Accessories Auto Body Shop Equipment & Sup Auto Parts & Supplies - Custom Wheels/Rims New Car Dealers (NAICS: 441110)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4001 Columbus St
Ottawa, IL 61350 Directions
P.O. Box 1410
Ottawa, IL 61350
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Guarantee or Warranty
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: In October of 2014 I purchased a 2010 Chrysler Sebring from bill Walsh automotive and purchased an extended warranty costing $2100. In May of 2015 I cancelled said warranty and paid off the vehicle. The financial manager advised me I am owed the $2100 back in refund since the warranty was paid off and never used. I have made numerous attempts to collect the $2100, and am denied every time. I spoke with Bill Walsh himself, who spun off my request to get me to leave the store. He took my contact information and said he would call me in 30 minutes. I never received a call. Upon trying to call him back, I was denied. Now, 2 months later, and at least 10 visits to the store to collect my money, I am left with no other choice than to report Bill Walsh automotive group for refusal to refund money that I am legally entitled to.
Desired Settlement: $2100
Business Response: Initial Business Response /* (1000, 6, 2015/07/29) */ Contact Name and Title: Bill ******** Contact Phone: ************ Contact Email: *****************.com I have been in touch with Mr ******** several times (in person and via text) on July 14, 2015. I explained that we had to contact the original lienholder, ***********, and were awaiting a payoff letter from them. We need the payoff letter to verify that the lien has been satisfied in full with them. Once that has been received, then the warranty company will process the pro-rata amount due on the refund. The refund, I explained, would be send to Mr. ********'s grandfather as he was the primary debtor on the loan. Mr. ******** then texted 'Okay. I thank you for looking further unto this for me as this is more information than I was previously given. I appreciate it.' I explained that we needed to make certain *********** was pain in full as the warranty refund typically has to go to the lienholder and not the warranty policy holder in the case of refunds or cancellations. Once we received an 'all clear' from ***********, then the refund would be (has has been) processed. Mr. ******** then texted 'That sounds good to me. Once again i apologize for coming in with a full head of steam earlier, it's just been a long process and frustrating. Thank you for your help!' Mr. ******** then sent a text on July 25, 'Any word on anything? Seems like when I try to call I keep getting ignored now" No one had received any further communication to or from Mr. ******** since I looked into the matter on July 14. I then texted Mr. ******** "This could easily be 30-60 days by the time the warranty company processes the refund' I have not heard anything more. The refund is in process now that we have received the verification the account was paid off at ***********. The refund will be sent to Mr. ********'s grandfather.
Problems with Product/Service
Read Complaint Details
Complaint: Customer number XXXXX XXXX ********* ********* I took auto in because of an idle problem. I was told it needed a new pcm and an o2 sensor . I put a new o2 sensor in the day before taking car to the shop because it was an after market part the service manager wanted to replace it which I agreed to. When I picked the car up I did not get out of the driveway and the problem was the same. They kept the car for another week. They then told me that the problem was a short in a wire from 02 sensor to the PCM . I asked for my old PCM be put back in ,they said it was shorted out. If my old PCM was shorted out then the same thing should have happened to the new PCM because the car was driven with the new PCM while the shorted wire was still in tack. I feel the garage did not want eat the price of the new PCM $996.17. The only repair needed on this car was to replace the shorted wire. After that was done the car ran fine. I feel a refund for price of the PCM is do me. Thank you
Desired Settlement: A refund for the PCM module $996.17 and part of the labor for misdiagnosing.
Business Response: Initial Business Response /* (1000, 5, 2013/11/13) */ Contact Name and Title: **** ***** Jr/General Mgr Contact Phone: XXX-XXX-XXXX We received the car from Mr. ****** after it had been at an independent repair shop that could not repair the issue. They had installed an aftermarket O2 sensor. The original PCM was defective (shorted out per our technician). After we installed a new PCM sensor the car ran well and our technician then let the car sit and then started it again a second time. At that point the technician found a problem and found that there was a loose connection at the O2 sensor which he repaired and then after starting the vehicle a number of additional times, the vehicle ran fine. Mr. ****** picked up his car once the repair was completed and he experienced a problem immediately. The technican then pulled the vehicle back into the service department and called **** ********* *********** **** *** instructed the technican to overlay a wire from the new PCM to the new O2 sensor and after that operation the car has been running per design. The car needed both a new O2 sensor which we installed as well as a new PCM which we installed and repaired per **** ********* ********** instruction. Mr. ****** did ask for the original PCM to be returned, however, he would have been charged $500 for not allowing us to return the PCM as a core charge from **** ***** Company. He elected not to pay this charge. **** ******* Service Director, asked the technician if the old PCM was indeed still good as Mr. ****** suspected. The technician reported that the original PCM had, in fact, an internal failure and was shorted out.
Customer Reviews Summary