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BBB Reliability Report for

Bill Jacobs Chevrolet, Inc.

BBB Rating A-

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about Bill Jacobs Chevrolet, Inc.:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy

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BBB Accreditation

This business is not a BBB Accredited Business.

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BBB Rating for Bill Jacobs Chevrolet, Inc.

Based on BBB files, Bill Jacobs Chevrolet, Inc. has a BBB Rating of A- on a scale from A+ to F.

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Business Contact and Profile for Bill Jacobs Chevrolet, Inc.

Name: Bill Jacobs Chevrolet, Inc.
Phone: (815) 725-7110
Fax: (815) 725-5838
Address: 2001 W Jefferson St
Joliet, IL 60435-8135
Website: www.billjacobsauto.com
Original Business Start Date: January 1955
Principal: Mr. William T. Jacobs, President/Treasurer
Customer Contact: Mr. William T. Jacobs, President/Treasurer - (815) 725-7110
Email Address:
Type of Business: Auto Dealers-New Cars, Auto Dealers-Used Cars
BBB Accreditation: Bill Jacobs Chevrolet, Inc. is not a BBB Accredited business.
Additional DBA Names: Bill Jacobs Plainfield
Jacobs Chevrolet, Inc. - Bill
Bill Jacobs Chevrolet Joliet
Bill Jacobs Mazda
Bill Jacobs Mitsubishi
Bill Jacobs Kia
Bill Jacobs Joliet

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Business Management

Additional company management personnel include:

Ms. Barbara J. Frangella - Secretary

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Customer Complaint History for Bill Jacobs Chevrolet, Inc.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 23 complaints about Bill Jacobs Chevrolet, Inc. in the last 36 months, our standard reporting period. Of the total of 23 complaints closed in 36 months, 6 were closed in the last year.

These complaints concerned :
1regarding Advertising Issues 
2regarding Contract Issues 
7regarding Customer Service Issues 
2regarding Guarantee or Warranty Issues 
5regarding Repair Issues 
6regarding Sales Practice Issues 
 
These complaints were closed as:
15 Resolved 
7 Administratively Closed 
1 Unresolved 

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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Industry Tips

Contracts

As with any business transaction, be sure to read all agreements, guarantees, and instructions before signing. Do not be pressured into signing an agreement before you are ready and you understand all terms and conditions. Make sure all oral promises are put in writing. Be wary of vaguely worded provisions, exclusions or limitations which could pose a problem later. Never sign a contract with sections left blank.

Lemon Law Facts

The Lemon Law applies to motor vehicles which are either purchased or leased and used by persons for their personal or family use. It applies only to vehicles which have been repaired four or more times for the same problem or which have been out-of-service for 30 or more days, and there is a limit for filing which is about 12 months under most warranties, so if a car is older than that, it would not fall under the Illinois Lemon Law. Specific questions or interpretations of any of the above should be referred directly to BBB AutoLine Department at 1-800-955-5100.

Buying a New Car

If you would like to listen to a tip on "Buying a New Car" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 103. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.

As Is Used Cars

If you would like to listen to a tip on "As Is Used Cars" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 100. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Bill Jacobs Chevrolet, Inc., please let them know that you contacted BBB for a BBB Reliability Report.

ID: 8297
Report as of November 7, 2009 21:28
Copyright© 2009 Better Business Bureau


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