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          Bettenhausen Chrysler Dodge Jeep Ram has 1 locations, listed below.

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            Business ProfileforBettenhausen Chrysler Dodge Jeep Ram

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/2005

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Bettenhausen Chrysler Dodge Jeep Ram is a new and used car dealership. They offer Chrysler, Dodge, Ram and Jeep new car sales, full service auto repair and more. 

            Business Details

            BBB File Opened:
            7/24/2009
            Years in Business:
            68
            Business Started:
            1/10/1956
            Business Started Locally:
            1/10/1956
            Business Incorporated:
            1/11/1979
            Accredited Since:
            5/1/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Bettenhausen Dodge Ram
            • Bettenhausen Advantage
            • Bettenhausen Automotive
            • Bettenhausen Jeep of Orland Park
            • Bettenhausen Chrysler Dodge Ram
            • Bettenhausen Chrysler Jeep
            • Bettenhausen Motor Sales, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Mike Bettenhausen, President
            • Mr. Troy Bettenhausen, Vice President
            Contact Information

            Principal

            • Mr. Mike Bettenhausen, President

            Customer Contact

            • Mr. Troy Bettenhausen, Vice President

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/19/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On January 24, 2024 I had my Dodge Durango towed to Bettenhausen for an assessment regarding some shifting issues I had at the time. Id already ran my on diagnostic testing on the vehicle because of check engine and ABS warning lights thatd came on at the time. My vehicle was supposedly checked out around February 6,2024 and I was told by a service advisor that the car wouldnt start and that I needed to buy a new battery for about $400. That was odd being that Id just replaced the battery with a brand new one in mid September 2023 and the vehicle had zero issues starting at all. I ended up purchasing a 2nd battery elsewhere and brought it in to be swapped out on February the 6th. After further inspection the dealership called me and stated that I needed a new ABS module and the repaired run about $970. I was told thats all Id need to get the truck to be operational again. I gave them them the ok to move forward with the repairs on February 8th. The advisor called on February 15th stating the repairs had been made and assured me Id be good to go after the last step of a quality control check. That never took place and today Monday 02-19-24 I decided to reach out to the service department to find out what the heck is going on , only to get a call back saying Oh I need another battery for the 2nd time in 2 weeks. This makes absolutely no sense. Ive been a customer for several years but this is ridiculous. Communication is poor, every time I speak with someone its a different story, and customer care is nonexistent. *** reached out to the dealerships head hunchos only to be receive empty reassurance from different people. I feel like Im being ignored and taken advantage of at this point. I just want the repairs done in the correct way.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shelby B.

            04/09/2022

            My Name is ***********************, I am writing to inform you that ***** the Manager at Bettenhausen has treated me poorly as a consumer. He has also threatened **** purchased a car Feb 16, 2022. Was also told that I had to put a down payment down to purchase the vehicle Jan 5, 2022 which I did. But it is illegal; it's a violation of Consumer Law 15 USC 1662B. Purchased vehicle with Cash a check from ****************** They called me two weeks later and said hey we need a new check. My creditor wasn't able to issue me a new check, they told me to tell Bettenhaussen of Orland park to fix their mistake and they will pay them out. Bettenhaussen called me and said your check is no good. It's your fault you need to apply for a new check and start the process over again. This is all over the phone. I let them know that the bank sent me a letter letting me know that the ******************************* messed up the check and didn't stamp it. Then **** the salemens called me stating that my check wasn't any good and I let him know that it was and that the bank sent me a letter. Then ***** called me yelling telling me that my check was no good. I need to start the process over and get a new check or he is going to take my car. He stated that he is calling the police.I told ***** that the bank sent me a letter and I can send it to him, ***** said send it to **** I don't check my email. I did just that and didn't hear from ***** until 3 weeks later april 6,2022 threatening to call the police to take my car from a mistake your company made. Everything I did was legal. Now **** calling me threatening about my car, I asked him to send me everything in writing he told me no. I asked him to speak to someone hire then him he told me no there is no one higher then him. I have never been treated so poorly.Violations of my rights. I am a Consumer and I am protected by Federal Law.Consumer Law `1 Consumer Law 15 USC 1662B consumer law **** 15 usc **** Act Title 15 Chapter 41

            Local BBB

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