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BBB Business Review

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BBB Accredited Business since

Berman's Auto Group

Additional Locations

Phone: (847) 647-1555 Fax: (847) 647-1973 View Additional Phone Numbers 5757 W Touhy Ave, Niles, IL 60714 http://www.nissanchicago.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berman's Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Berman's Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Berman's Auto Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 26, 1996 Business started: 02/01/1995 Business started locally: 02/01/1995
Business Management
Mr. Michael Berman, President Mr. Bruce Berger, General Manager Mr. Ross Berman Ms. Elaine Swift, C.F.O./Controller
Contact Information
Principal: Mr. Michael Berman, President
Customer Contact: Mr. Ross Berman
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Shock Absorbers Auto Diagnostic Service Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Engines - Fuel Injection Service & Parts Engines - Gasoline Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Lube & Oil - Mobile Auto Dealers - Hybrid Vehicles Auto Service - Tires/Batteries/Accessories New Car Dealers (NAICS: 441110)

Alternate Business Names
Bermans Star Nissan Star Auto Group Star Nissan

Customer Review Rating plus BBB Rating Summary

Berman's Auto Group has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.