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BBB Business Review

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BBB Accredited Business since

Autohaus on Edens

Phone: (847) 664-4809 Fax: (847) 272-9271 View Additional Phone Numbers 1600 Frontage Road, Northbrook, IL 60062 View Additional Email Addresses http://www.autohausonedens.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Autohaus on Eden is an auto dealer focusing on new and used Mercedes vehicles. This company serves the North Shore, including Northfield, Deerfield, Highland Park, Wheeling, Riverwoods, Buffalo Grove, Glencoe, Winnetka, Kenilworth, Glenview, Lincolnshire, Prospect Heights, Arlington Heights, Long Grove, Wilmette, and Morton Grove. This company sells new and used vehicles from Mercedes, ranging in price from under $10,000 to over $80,000. Their used vehicles include those from 2006 onward, and vary in mileage from under 30,000 to over 100,000. Features available on cars include heated front seats, multimedia hookups, satellite radio, surround sound, rear view cameras, electronic trunk closers, and LED headlamps.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Autohaus on Edens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Autohaus on Edens include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Autohaus on Edens
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 01, 1967 Business started: 03/14/1960 in IL Business started locally: 03/14/1960 Business incorporated 10/27/2006 in IL
Type of Entity

Corporation

Business Management
Mr. Mark Tames, GM Mr. Michael Rosengarden, President
Contact Information
Principal: Mr. Mark Tames, GM
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Auto Services New Car Dealers (NAICS: 441110)

Alternate Business Names
Autohaus on Edens, Inc

Customer Review Rating plus BBB Rating Summary

Autohaus on Edens has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.