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Audi Exchange is an auto dealership specializing in vehicles from Audi. This company serves the northern suburbs of Chicago, including Glencoe, Winnetka, Highwood, Lake Forest, Lake Bluff, Northbrook, Northfield, Riverwoods, Lincolnwood, Great Lakes, Lincolnshire, Glenview, Morton Grove, Vernon Hills, Mundelein, Wheeling, Buffalo Grove, Wilmette, and Kenilworth. The company sells new Audi vehicles from the two most recent model years. Used vehicles are available as well, including those from Ford, Jeep, Land Rover, Lexus, Mercedes-Benz, Subaru, Volkswagen, and Volvo. Cars range in year from 2008 to the most recent model year and in year from under $10,000 to over $190,000, and mileage varies from under 30,000 to over 100,000. Both manual and automatic transmission are available.
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A BBB Accredited Business since
BBB has determined that Audi Exchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Audi Exchange include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Secretary of State
69 W. Washington, Room 1240, Chicago IL 60602
Phone Number: (312) 793-1010
Type of Entity
Business ManagementMr. Zachary Hansen, Internet Manager Mr. Mario Rogic, General Manager Mr. Ernie Semersky, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Electric Equipment Auto Parts & Supplies - New Heaters - Automotive Springs - Automotive - Sales & Service Auto Air Conditioning Alternators & Generators - Auto Repair Auto Paintless Dent Repair Auto Accessories Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Warranty Plans Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Differentials - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Services Auto Dealers - Hybrid Vehicles Auto Appraisers New Car Dealers (NAICS: 441110)
Alternate Business NamesThe Audi Exchange
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BBB Complaint Process
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have purchased the certified Audi A6 on April 18,2015. I was told that vehicle has the same waranty coverage as new car. All new cars owners also eligible for the first time oil change in 10,000 miles. I called Audi customer service and they confirmed that my first oil change will be free. When I brought my car for the oil change manage Greg ***** declined the service , because oil change was already performed on the car before it was sold to me. I was not notified about that when I purchased the car. The manager didn't provide me any alternative other then purchase very expensive service plan or pay $110 for the oil change. I was lost one hour on my way to work trying to explain Greg my frustration about the issue,but it didn't help. I owned ********,*** before and never experienced these issues there. I don't think it is fare to the customer to refuse free first time oil change right.
Desired Settlement: I would like Audi Exchange to provide me free oil change as all new car owners are eligible for
Business Response: The first oil change is in fact covered by Audi, however, the first oil change was already performed on this car as it was a CPO car with over 5k miles on it already. It the the car's first oil change that is covered, not the first oil change of the next owner. The first oil change was completed on Feb 10th 2015 with 4743 miles on the odometer. As a goodwill gesture to this customer to thank him for his business and understanding, we will credit him the cost of an oil change during his next service.
Read Complaint Details
Complaint: I purchased a vehicle from the Audi Exchange and I was not given the title. I was told they do not have the Title and I can not drive my car because it is not registered. I called several times and was told in IL I have 30 days. I DO NOT LIVE IN IL, I LIVE IN RI. And the LAW is I need a Title!!!!! Secondly I left my Handicap Placard in the old Vehicle and I still have not received it back or any information in regards to its ware about.
Desired Settlement: I WANT MY TITLE AND HANDICAP PLACARD. Thank you
Business Response: We issued this customer a temporary title that she can use for 1 month after purchase, so she has no issues driving the car right now. Her new title is on the way to her now. We have spoken to her on the phone about both of these issues several times. We looked extensively for her handicap placard in the vehicle, but it was not in there.
Read Complaint Details
Complaint: DEAL XXXXXX CTL XXXXX X.13.13 ******, salesperson, was contacted regarding purchasing a certified Chevy Equinox. I had a trade-in of a **** ****** but was never sent a title from ***** **** who had gone out of business. I was told that I could always get a duplicate title, and could have requested an expedited title with the Secretary of State of IL had it been requested. The ***** ********* owned by ******** *********** Inc, now has the trade in title, but I do not have the title to the Chevy. It was originally titled in ** through an auction. I am moving to ** this week, permanently. My IL insurance does not cover me in *** I cannot insure my car in FL unless I have the title and registration changed. ***** ******** will not provide title, nor will they connect me to a responsible, knowledgeable person when requested. Therefore I will be uninsured in ** due to the negligence or the ***** ********* I would not have purchased this Chevy had I known that title could not be conveyed. ******* ******, ESQ
Desired Settlement: Return of ******* and trade in and all costs because ***** ******** cannot and will not convey title.
Business Response: Final Consumer Response /* (450, 9, 2013/10/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: ***** ******** finally delivered the title to me so that we could register the vehicle in *** The issue was resolved.