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Find a Location

Jack Phelan Chrysler Dodge Jeep RAM has 1 locations, listed below.

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    Business ProfileforJack Phelan Chrysler Dodge Jeep RAM

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5859 S La Grange Rd, Countryside, IL 60525-4065
    BBB File Opened:
    12/11/2009
    Years in Business:
    19
    Business Started:
    3/16/2005
    Business Started Locally:
    3/16/2005
    Business Incorporated:
    3/16/2005
    Accredited Since:
    1/1/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Jack Phelan Dodge Of Countryside
    • Jack Phelan Dodge, LLC
    Related Businesses
    Business Management
    • Ms. Laura Ridener, Office Manager
    • Mr. Jack Phelan III, Owner
    • Mr. Bob Rogacki, Customer Relations Manager
    • Mr. Tom Phelan, General Manager
    • Mr. Jorge Soria, General Sales Manager
    Contact Information

    Principal

    • Mr. Jack Phelan III, Owner

    Customer Contact

    • Ms. Laura Ridener, Office Manager
    Additional Contact Information

    Fax Numbers

    • (708) 352-2984
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I drove my car to this dealership on 10/26/2023 with a electrical issue, I was accompanied by ************************** Service Advisor, Ph no:************), I had informed him about the the issue with my car and he said he will check the issue and informed about the open recall on my vehicle. I told him to get a full inspection of my car and find the problem. After a day he called me and said we found the problem and it will cost me almost $1000. After agreeing on the payment terms he confirmed that this is the issue on the vehicle and will take a week for him to finish the repair, but I received my vehicle almost after ******************************************* mean time as well. He confirmed that the vehicle has no other problems .After paying the amount when i picked up my vehicle in the evening , I started driving back to my home but it started showing the same problem within 10 minutes of my departure and my check engine light showed up which was never there before. It started heating and I had stop on my way back and then somehow I went back to the dealership and they said service department is closed so i have to bring the car back tomorrow. I live almost 35 miles away and I wasn't able to drive my car after figuring out a way to park my car for the night and take a taxi back home. I had to come back after a day or two and in the mean time I had informed ***** about the situation and he mentioned to get the car back at the dealership. After telling him about how my car had a small issue and now it has a check engine light and the suspension is messed up too he said he will take a look at it. Then he said it has small connection problem and he'll take care of it and give me a courtesy vehicle until they repair my car which they denied upon arrival . After that he kept my car for almost 4-5 days and then he called me and said i have to take my car up and have it fixed at other dealership because they tried their best but cant fix it and if i still want to get it fixed at their shop I have to pay a minimum $1000 charge for motor inspection and then they will tell me the cost after expenses once they open the motor . After spending my money on invoices by the dealership my taxi bills the mental exhaustion has caused me to much problem.After taking my car to other dealership and other repair shops they said it is not repairable and have to get a new motor. I am not able to drive my car since then and have to spend money on other transportation services. I am helpless and after spending so much money I am not able to drive i need your help
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jadore J

    1 star

    03/06/2022

    Idk if its this place or what but I took My truck in last week Wednesday it sat there for a week until the warranty company came out now here it is two weeks and my car still hasnt even began to get worked onnor did **** phelan call me when the warranty company arrived nor did they call me with any answer.. instead I have to stalk both warranty and car shop for an answer which I find unacceptable.. I know they say place have schedules and are booked up which is a load of Bull crapplus no one ever stick to the schedule and no one has a proper scheduling system if I book an appointment at 9 oclock and Im coming to you for something thats gonna take an hour or two there should be no times available for the next two hours you guys shouldnt have a 930 appointment available to add another car and then a 10 oclock appointment and so on. Now it doesnt work like that youre never gonna get done with car is in time because thats not a true appointment system and now we have to sit there for hours for a job that only takes minutes because of your appointment system ..I wish their were ways to handle these things such as then having loaner cars and offer discounts amongst other things but I guess all we can do is complain and get no solution

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