BBB Business Review

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BBB Accredited Business since 06/01/2014

Wally's Carstar Auto Body

Phone: (847) 298-6464Fax: (847) 298-12181200 E Golf Rd, Des PlainesIL 60016-1203View Additional Web Addresses



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Description

Wally's Carstar Auto Body is an auto body repair and paint shop which specializes in collision repair. Located in Des Plaines, IL, this company serves the northwestern suburbs of Chicago, including Mount Prospect, Rolling Meadows, Schaumburg, Arlington Heights, Elk Grove Village, Buffalo Grove, and Wheeling. This company has been in business since 1955 and their staff are I-CAR and ASE certified, as well as fluent in Spanish to serve Chicagoland's Mexican-American community.

Services that this company provides include towing, insurance claims assistance, auto body repair, auto frame repair, light body repair, bumper repair, paintless dent repair (including damage from hail stones and minor dings and dents), vehicle refinishing, mechanical repairs related to collision repair, custom paint work, and windshield and glass replacement.

Amenities included in their work include free O'Hare Airport parking and storage with any repair, courtesy ride to and from O'Hare Airport with any repair, free pickup and delivery of any vehicles, nationwide CARSTAR collision repair warranty, local lifetime collision repair warranty, local towing, 24 hour accident assistance program, and a customer waiting area with reading materials, games, coffee, bottled water, soft drinks, and snacks. They work with all major insurance companies to ensure that the customer need only pay the deductible related to their work, and they offer Saturday hours by appointment. Customers can schedule appointments through their website for added convenience.

Visit the website for Wally's Carstar Auto Body to view their full list of services, learn more about the company and its background, and schedule an appointment for collision repair or a custom paint job.

BBB Accreditation

A BBB Accredited Business since 06/01/2014

BBB has determined that Wally's Carstar Auto Body meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Wally's Carstar Auto Body's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Wally's Carstar Auto Body

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 08/23/1996Business started: 04/28/1975
Type of Entity

Corporation

Incorporated: April 1975, IL

Contact Information
Principal: Ms. Sherri Slater (President/Owner) (Owner / President)
Business Category

Auto Body Repair & Painting, Auto Repair - Windshield, Glass Shops, Truck Painting & Lettering, Towing - Automotive, Auto Repair & Service, Auto Detailing, Auto Paintless Dent Repair

Alternate Business Names
Wrex, Inc

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.