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BBB Accredited Business since

Wally's Carstar Auto Body

Phone: (847) 298-6464 Fax: (847) 298-1218 1200 E Golf Rd, Des Plaines, IL 60016

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Wally's Carstar Auto Body is an auto body repair and paint shop which specializes in collision repair. Located in Des Plaines, IL, this company serves the northwestern suburbs of Chicago, including Mount Prospect, Rolling Meadows, Schaumburg, Arlington Heights, Elk Grove Village, Buffalo Grove, and Wheeling. This company has been in business since 1955 and their staff are I-CAR and ASE certified, as well as fluent in Spanish to serve Chicagoland's Mexican-American community.

Services that this company provides include towing, insurance claims assistance, auto body repair, auto frame repair, light body repair, bumper repair, paintless dent repair (including damage from hail stones and minor dings and dents), vehicle refinishing, mechanical repairs related to collision repair, custom paint work, and windshield and glass replacement.

Amenities included in their work include free O'Hare Airport parking and storage with any repair, courtesy ride to and from O'Hare Airport with any repair, free pickup and delivery of any vehicles, nationwide CARSTAR collision repair warranty, local lifetime collision repair warranty, local towing, 24 hour accident assistance program, and a customer waiting area with reading materials, games, coffee, bottled water, soft drinks, and snacks. They work with all major insurance companies to ensure that the customer need only pay the deductible related to their work, and they offer Saturday hours by appointment. Customers can schedule appointments through their website for added convenience.

Visit the website for Wally's Carstar Auto Body to view their full list of services, learn more about the company and its background, and schedule an appointment for collision repair or a custom paint job.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wally's Carstar Auto Body meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wally's Carstar Auto Body include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wally's Carstar Auto Body
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 23, 1996 Business started: 04/28/1975 Business started locally: 04/28/1975 Business incorporated 04/28/1975 in IL
Type of Entity


Business Management
Ms. Sherri Slater, President/Owner
Contact Information
Principal: Ms. Sherri Slater, President/Owner
Number of Employees


Business Category

Auto Body Repair & Painting Auto Paintless Dent Repair Auto Detailing Auto Repair & Service Towing - Automotive Truck Painting & Lettering Auto Repair - Windshield, Glass Shops Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)

Alternate Business Names
Wrex, Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.