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BBB Accredited Business sinceAdditional Locations
Phone: (312) 225-1535 Fax: (312) 225-1537 60 East 23rd St., Chicago, IL 60616
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A BBB Accredited Business since
BBB has determined that South Loop Auto Service Inc.-23rd St. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for South Loop Auto Service Inc.-23rd St. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. George Wells, CEO
Auto Body Repair & Painting Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)
60 East 23rd St.
Chicago, IL 60616 Directions
PO Box 16850
Chicago, IL 60616
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was encouraged by the online reviews for this shop, which is why I looked forward to a positive experience. Unfortunately, I was disappointed. Why? Well, an estimated 7-day repair turned into a 17-day saga. First, when they called me to pick up my car the first time, when I arrived they had lost my car key and needed several extra days to have it replaced. Things happen, so I did not make a big deal about having to return to the rental car place to get into a rental for another 5 days. Additionally, my insurance company check and out-of-pocket portion had already been paid to the shop. So, I thought, it'll work out. Second, when they called me to pick up my car again; turns out the original work was not complete. They had missed damage listed on the initial estimate. They needed another 2 days to complete that work. Admittedly, my patience started to waiver at this point. Third, you would think “third time is a charm.” Well so did I. But, when they delivered my car (since I was tired of running back and forth to the shop), the new key would not unlock my car. They needed two additionally days to rekey it. Deep sigh. Alas, when they finally delivered my car, ready to go - I got in and it had a trash food receipt on the floor from where one of the guys decided to pick up lunch on the way back to the shop. Really? Using a customer's car to run errands? Overall, I spoke to six employees about my car. Honestly, they all seemed to be decent people. I'm sure they do good work - when they can get it together. I learned through all the conversations the place is under new management. The owner has taken a backseat. Looks like their history of good service has too.
Desired Settlement: I requested a portion of my out-of-pocket expenses be returned because I did not receive the service I paid for or was promised. If that had occured, I would have called it even. But, at the end of the day, they left me under the impression that all of the disruption to my schedule and lost time was just that - my loss, my problem. They kept making excuses for their mistakes instead of just saying - this is not what you paid us for and let's make that right. Every step of the process they did not deliver the service that was paid for or promised.