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BBB Accredited Business since

Richard's Body Shop

Additional Locations

Phone: (773) 649-3754 Fax: (773) 588-2335 View Additional Phone Numbers 3041 W Lawrence Ave, Chicago, IL 60625 http://www.richardsbodyshopchicago.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Richard's Body Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Richard's Body Shop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Richard's Body Shop
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 16, 1988 Business started: 08/01/1982 Business started locally: 08/01/1982
Business Management
Mr. Eddie Zipperstein, President
Contact Information
Principal: Mr. Eddie Zipperstein, President
Business Category

Auto Body Repair & Painting Auto Repair & Service Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)


Customer Review Rating plus BBB Rating Summary

Richard's Body Shop has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2666 W. Grand Ave

    Chicago, IL 60612 (312) 829-0988

  • 3041 W Lawrence Ave

    Chicago, IL 60625 (773) 588-3301 (773) 649-3754

  • 3550 W North Ave

    Chicago, IL 60647 (773) 235-1360

  • 5759 W Touhy Ave

    Niles, IL 60714

  • 910 W Northwest Hwy

    Arlington Hts, IL 60004 (847) 873-1790

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I brought my car to Richards autobody in hope of repair unfit hinges happen in life and I was unable to pay so being my car is in bankruptcy I had rendered the vehicle in question I informed them of that And a lady named his threatened to send someone to my house to collect storage cost of 14,000 120$ a little steep if u ask me I informed her that I included the balance in my bankruptcy but she was still trying to send someone to my personal residence and collect money I've never hear of such a thing unless u being shook down my the mob but that's the way I felt As if a bunch of men were going to show up at my home and beat me up I'm a single mother who feel on hard times but I took the steps to clean my credit I acknowledge they have my car for a while but I also told them the cost were to much so I filed chapter 7 in hopes of relif but with that being said I felt threatened intimidating and scared for my life I have not left my house Since her threatening phone call I'm afraid to be attact

Desired Settlement: any further questions can go trough my bankruptcy attorney

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Richard's Body Shop
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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