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BBB Accredited Business since 07/01/2008

Autopro Collision Clinic

Phone: (773) 238-8555Fax: (773) 238-8815View Additional Phone Numbers9928 S Vincennes Ave, ChicagoIL 60643-1303 Send email to Autopro Collision Clinic

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BBB Accreditation

A BBB Accredited Business since 07/01/2008

BBB has determined that Autopro Collision Clinic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Autopro Collision Clinic's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/13/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: On X-XX-XX I took my car to auto pro collision,to repair my left driver door, But when I picked up
my car on XX-XX-XX the door, alarm and my key with
alarm control was not working. I was informed the owner he stated that it was not working when I bought it in, which was not true,so I call state farm to put a stop on the check they said they could not do that

Initial Business Response
Contact Name and Title: ****** *******
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@AOL.COM
MS. ******* BROUGHT HER 2005 HONDA ACCORD WITH 111,090 MILES IN FOR LT. FRONT DOOR REPLACEMENT.
***** **** PAID FOR A USED LT. FRONT DOOR AND PAINTING. FOR FREE, WE REPAIRED AND PAINTED THE HEAVY RUST ON THE LT. REAR QUARTER PANAL. WHILE THE CAR WAS IN THE SHOP, MS. ******* LOCKED THE KEYS IN THE CAR DISCHARGING THE BATTERY AND RESETTING THE ALARM SYSTEM. AFTER. REPAIRED, MS ******* STATE FIRST THAT THE ELECTICAL SYSTEM WAS WORKING, BUT LATER TOLD US THAT THE WINDOWS And LOCKS HAD NOT WORKED FOR ONE YEAR BEFORE OUR REPAIR. ALSO, MS. ******* FINALLY TOLD US THAT THE CAR HAD BE REPAIRED BY TWO OTHER SHOPS, AND THEY DID NOT REPAIR THE WIRING.

ALL WE DID WAS PUT A USED DOOR ON MS.********* CAR. WE ARE NOT RESPONSIBLE FOR ALL HER OTHER ELECTRICAL PROBLEMS.

MS. ******* TOOK THE CAR BACK OVER TO ***** **** FOR A RE-INSPECT AND THEY TOLD HER THAT AUTOPRO DID JUST WHAT THEY WERE PAID FOR (EVEN MORE) AND ***** **** WOULD NOT PAY ANY MORE FOR PAST REPAIRS BY ANOTHER SHOP

ASK MS. ******* ABOUT THE PAST FRONT END CRASHES, WINDOWS NOT WORKING, AND HOW THE LT. FRONT DOOR (WE REPLACED) IS THE ONLY WINDOW AND LOCK WORKING ON THE CAR. WE ARE NOT RESPONDIBLE FOR THE REST OF THE CAR. EVEN STATE FARM INSURANCE AGREEES WITH US.

WE ALSO HAVE PHOTOS OF BEFORE AND AFTER DOOR REPAIR.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes it was suppose to have been only the lt driver door job
only .I have the original estimates to prove that, but when,1st
he said their was heavy rusting which was not the truth like I
said the door autopro purchased the switch was not working,which that is why I took my car back the same day
also the speaker didn't work,but he didn't bother to transfer
. my speaker from my door,yes I closed the door, my keys
were locked inside my car I asked if he could get the keys
out he said yes, I live 5 mins from autopro, I could have went
home and got the spare key.back to the bad switch the wires
were bad as well,my alarm was not working when I re'cd my
car back. My remote control key didn't work, when I asked
what happen to my key *** first said it was my battery to
my key, aftr noticing my key had been stripped or forced
open,Like I said I haven't conmunicated since late October
so may he has me mixed up with somebody else. I have all
documents to support






Final Business Response
WE ARE STILL WAITING FOR RECEIPTS FROM ************ HONDA AND ***** **** INSUANCE.. OUR QUESTION TO MS ******* IS "IF ***** **** PAIDED AND ADDITIONAL 2000.00 BECAUSE OF MS. ******** THREE ACCIDENTS, WHY IS SHE TRYING TO GET MORE MONEY OUT OF AUTOPRO. WE DID NOT CAUSE THE COLLISIONS. IF ***** **** WANTED THERE DEDUCTIBLE BACK, THEY WOULD HAVE CONTACTED US. ***** **** INSURANCE PAID US TO PUT A USED LT. FRONT DOOR ON HER CAR AND PAINT IT. NOTHING MORE. IF THE WIRES WERE PINCHED, IT WAS PART OF THE ACCIDENT. MS. ******* ARGUEMENT IS WITH THE PEOPLE THAT RAN INTO HER AND/OR ***** **** INSURANCE. WE DID NOT CAUSE THE ACCIDENTS.

Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Industry Comparison| Chart

Auto Body Repair & Painting, Auto Repair - Windshield, Glass Shops, Wheel Alignment, Frame & Axle Service - Auto, Truck Repair & Service, Auto Detailing

Additional Information

top
BBB file opened: 03/14/2007Business started: 01/01/1981Business started locally: 06/01/1980New Owner Date: 06/01/1980
Type of Entity

Corporation

Incorporated: June 1980, IL

Contact Information
Principal: Mr. Tom Brummel (Owner)
Business Category

Auto Body Repair & Painting, Auto Repair - Windshield, Glass Shops, Wheel Alignment, Frame & Axle Service - Auto, Truck Repair & Service, Auto Detailing

Industry Tips
The Hail Season is Here

Map & Directions

Map & Directions

Address for Autopro Collision Clinic

9928 S Vincennes Ave

Chicago, IL 60643-1303

To | From

LocationsX

1 Locations

  • 9928 S Vincennes Ave 

    Chicago, IL 60643-1303(773) 238-8555
    (773) 717-7678

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Autopro Collision Clinic is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (773) 717-7678
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Body Repair & Painting

The Hail Season is Here
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