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          Auto Art, Inc. has 1 locations, listed below.

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            Business ProfileAuto Art, Inc.

            Auto Body Repair and Painting

            Contact Information

            9356 Franklin Ave

            Franklin Park, IL 60131-2831

            Visit Website
            (847) 455-5522

            Business hours

            8:00 AM - 5:30 PM
            Business Hours
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Auto Art Inc is an auto body repair and paint shop providing collision repair and customizing services for cars from small-size automobiles to full-size pickups.  In addition, this company also provides windshield replacement, air brush touch-ups, and bumper, scratch and crack repair.

            Products & Services

            Car Body Shop Services, Major and minor collision repair, Car Painting, Paintless Dent Removal, Windshield Replacement, Frame Repair, Towing, Car Rental Assistance, Air Brush Touch Up, Bumper scratch and crack repair

            Business Details

            Location of This Business
            9356 Franklin Ave, Franklin Park, IL 60131-2831
            BBB File Opened:
            3/14/2007
            Years in Business:
            20
            Business Started:
            2/2/2004
            Business Started Locally:
            2/2/2004
            Business Incorporated:
            2/24/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Autoart Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:30 PM
            T:
            8:00 AM - 5:30 PM
            W:
            8:00 AM - 5:30 PM
            Th:
            8:00 AM - 5:30 PM
            F:
            8:00 AM - 5:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Mark Trela, President
            Contact Information

            Principal

            • Mr. Mark Trela, President

            Customer Contact

            • Mr. Mark Trela, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/26/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was involved in an accident and I had sent my car to this body shop through **************** in the second or third week of May. They had done their estimates and everything they said needed to be done. Originally they were going to be putting aftermarket parts on my Brand New 2021 ****** Camry which I did not want and when I told them I want only OEM parts on this brand new vehicle they told me I would have to pay extra for this and I said okay if that's what it takes. They told me that my vehicle would be ready on July 15th note Todays date is July 26. I had followed up multiples times and only on July 6th they told me now that they ordered the parts and They received the parts today. Before receiving the parts they promised me that my vehicle would be ready by the 30th of July I Called them today and they are telling me now that this vehicle will be ready by the end of August. IT IS TAKING 4 MONTHS FOR REPAIRS.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            nancy d

            12/08/2022

            This company "repair" my car and the repair was not well done. I took my car back to get it fixed and they dont want to fixed it. They took 3 months to "repair" and not well done. The manager was not polite at all. They also said that i have to pay out off pocket if i want to get it done. I **** help with my problem please

            Auto Art, Inc. Response

            12/09/2022

            We are sorry for any inconvenience caused. The delay in the time of the repairs was based on parts delay due to ongoing global supply chain issues. The additional damages that you have raised is an issue to has to be taken up on with your insurance company as they did not have those damages on the approved repair estimate.If there is a issue with repair quality we will take care of those as well if accident and repairs related. As we discussed prior, we need to notify the insurance company of what youre claiming to be loss related damaged and wait until theyve approved those damages before they can get repaired. Unfortunately, theres no going around this because these are the guidelines set by the insurance company. We have no problem taking care of this as long as you contact us back and we can submit everything to the insurance company, then do it once theyve approved it. There will be no charge at all to any approved repairs. Bring Your vehicle back in Your time connivance and we do whatever is possible to make You happy and satisfy.

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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