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BBB Accredited Business since

Adams Collision Center Huntley Inc.

Phone: (847) 961-5409 Fax: (847) 961-5439 11550 Kreutzer Rd, Huntley, IL 60142 View Additional Web Addresses

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Adams Collision Service. is an auto body repair and paint shop that provides collision repair services for automobiles, both foreign and domestic. This company serves the far northwest suburbs of Chicago, including Village of Lakewood, Lake in the Hills, Algonquin, Dundee Township, Carpentersville, West Dundee, Hampshire, Gilberts, Fox River Grove, Cary, Crystal Lake, Woodstock, Island Lake, Wauconda, McHenry, Lakemoor, Barrington Hills, Barrington, Inverness, Elgin, South Elgin, Streamwood, Bartlett, and Lake Barrington. Services available from this company include auto body painting, auto body collision, diagnostics, customizing, and automotive insurance assistance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Adams Collision Center Huntley Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Adams Collision Center Huntley Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Adams Collision Center Huntley Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 27, 2011 Business started: 02/03/2003 in IL Business started locally: 02/03/2003 Business incorporated 12/09/2009 in IL
Type of Entity


Business Management
Mr. Christopher Adams, Owner
Contact Information
Principal: Mr. Christopher Adams, Owner
Customer Contact: Susan Clark
Business Category

Auto Body Repair & Painting Auto Paintless Dent Repair Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)

Method(s) of Payment

Visa, MasterCard, Discover, Check, Cash

Financing Option available if approved

Alternate Business Names
Adams Collision Service

Additional Locations

  • 11550 Kreutzer Rd

    Huntley, IL 60142 (847) 961-5409


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/3/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: we sent our vehicle here to receive repairs after an accident. The company did only certain repairs, lost a part for my rear seat, the headrest, did not connect the inside door handle to open the vehicles door from the inside, and now is claiming the headrest was not there. another issue I had was that the company sent the car off for an alignment had the car for a whole month and only had a rear end alignment when the vehicle was in an accident it should have gotten a four wheel alignment And also My whole Ceiling/roof of my car was filthy with grease and All kind of Hand prints... and when these issues where brought up with the manager, all he gave where excuses

Desired Settlement: I would like the car to be back to 100 percent.. and my rear passenger headrest put back my Front alignment done and the rear door to open from inside and also All other minor fixes that where not done correct fixed..

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Adams Collision Center Huntley Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)