BBB Business Review

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This business is not BBB accredited.

South Chicago Auto, LLC

Phone: (708) 225-2277 View Additional Phone Numbers 396 E Sibley Blvd Ste B, Harvey, IL 60426 http://auction.southchicagoautoauction.com/presenter/portal/page.aspx?key=home


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for South Chicago Auto, LLC include:

  • 20 complaint(s) filed against business
  • Failure to respond to 18 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for South Chicago Auto, LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 20

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against South Chicago Auto LLC.

In their complaints, consumers allege that:

Consumers were charged additional fees, which were not mentioned prior to giving down payment, and increased the total amount due.

Consumers were not allowed to test drive or inspect a car prior to purchase.

To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on South Chicago Auto, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 19, 2009
Contact Information
Customer Contact: Mr. Khaldoon Shakir, Manager
Business Category

Auto Auctions Wholesale Trade Agents and Brokers (NAICS: 425120)

Alternate Business Names
South Chicago Auto Auction of Harvey, LLC
Additional Information

This company is a separate entity from and should not be confused with South Chicago Auto Auction, LLC which is a dealer-only auto auction and does not service the general public.


Customer Review Rating plus BBB Rating Summary

South Chicago Auto, LLC has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.