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WeatherTech

Phone: (800) 441-6287 841 Remington Blvd, Bolingbrook, IL 60440 http://www.weathertech.com View Additional Web Addresses


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Description

WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. This company serves a national audience as well as companies throughout the Chicagoland area, including those in Schaumburg, Naperville, Arlington Heights, Rolling Meadows, Des Plaines, Mt Prospect, Prospect Heights, Lake Forest, Crystal Lake, Lake Villa, Gurnee, Buffalo Grove, Hoffman Estates, Blue Island, Berwyn, Cicero, Stickney, Lyons, Riverside, La Grange, La Grange Park, Brookfield, and Franklin Park. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that WeatherTech meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WeatherTech include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 45 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 12
Problems with Product/Service 24
Total Closed Complaints 45

Customer Reviews Summary Read customer reviews

6 Customer Reviews on WeatherTech
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: July 31, 2003 Business started: 01/01/1990 Business started locally: 01/01/1990
Type of Entity

Corporation

Business Management
Mr. David MacNeil, Founder/CEO Ms. Patt Martin, Customer Service Manager
Contact Information
Principal: Mr. David MacNeil, Founder/CEO
Customer Contact: Ms. Patt Martin, Customer Service Manager
Business Category

Auto Accessories Auto - Fleet Service Auto Seat Covers, Tops & Upholstery Auto Manufacturers Equipment & Supplies Auto Service - Tires/Batteries/Accessories Auto Bumpers, Guards & Grilles Auto Floor Coverings Auto Parts & Supplies - New Auto Customizing Automotive Parts and Accessories Stores (NAICS: 441310)

Alternate Business Names
Mac Neil Automotive Products, Ltd.

Customer Review Rating plus BBB Rating Summary

WeatherTech has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 841 Remington Blvd

    Bolingbrook, IL 60440

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/9/2016 Problems with Product/Service
2/6/2016 Problems with Product/Service
1/26/2016 Problems with Product/Service
1/23/2016 Problems with Product/Service
1/11/2016 Problems with Product/Service | Complaint Details Unavailable
11/21/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I received a WeatherTech cargo mat for my 2016 **** ******** on 11/7/2015. Upon installing it in the **** ********* it was observed the mat was severely curled, possibly damaged by their packing and an inferior quality as to what was represented online. The cargo mat does not fit properly and the material is too thin to stand on its own per WeatherTech's design and illustrations.

Desired Settlement: I would like a full refund to include both the shipping paid to receive the item and the shipping to send the cargo mat back to WeatherTech. During purchase they show 100% guarantee, but do not disclose not covering shipping costs each way. Due to the size of the item, a refund without shipping costs would result in ~$50 of lost funds for a product that was not possible to inspect prior to purchase.

Business Response:

Thank you for your interest in ******* ***********

 

I am sorry to hear that the customer was not satisfied with his purchase.  I have dropped a prepaid return label in the mail and we will issue the full refund on return.

 

Please let us know if you have further questions.

 

Best regards,

***** ****

******* **********

**************  *** ***

10/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased in March 2015, floor liners that have not met what the company advertises. They are for a 2015 Ford Explorer, and the 2nd row liner is flimsy,and folds over at the sides. Tried to explain that the material isnt strong enough, and had problems from the beginning. I also pointed out that there is a problem with the front liner passenger side, and quickly places the blame on me. The customer service reps for this company must be trained to try and turn problems and complaints away with a scripted response. When you ask for a manager, they ignore your request. I have problems with both customer service and the product. Front floor gets soaking wet as well in the winter...

Desired Settlement: To discuss design flaws with the correct dept, not customer service, as they are not able to understand or properly handle my complaints. Management, and the design dept. are the people I need to speak to. The customer service rep. stated that she had 6 years working there, she knows it all, but she doesnt want to hear what I have to say, as she excuses my problems away with a scripted reply,VERY RUDE AND BAD COMPANY POLICY,if trained that way.

Business Response: Initial Business Response /* (1000, 5, 2015/10/09) */ Thank you for your interest in MacNeil Automotive. I spoke with the customer by phone this morning and discussed the service and product issues he had encountered. Per our conversation, we are sending him a new second row FloorLiner to try in the vehicle and he will let me know if he has any further questions or concerns. Please feel free to contact me with any additional inquiries. Best regards, ***** **** ******* Automotive ************** ext ***

10/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I bought side window deflectors for a 2015 Hyundai Elantra part #XXXXX. The order number was #XXXXXXXXX. The ****** transaction ID #3YXXXXXXXXXXXXXXD. I did by Floorliners for the car, but they fit and I have no complaints regarding this item. When I contacted customer service, through emails, I was informed that they couldn't find my transaction. Then I was told I had to take pictures of the side window reflectors on the car, and I had to submit them.

Desired Settlement: I don't want to pay for a product that does not fit. I want a refund of the money I paid. I asked for instructions on returning the product from customer service and I have been given the run around.

Business Response: Initial Business Response /* (1000, 5, 2015/10/02) */ Thank you for your interest in ******* Automotive. I checked the system and found the customer's email asking for assistance with the deflectors on August 27. The customer provided their ****** transaction number to identify the order and claimed that the deflectors were falling down. Our representative sent a reply to the customer on September 1. Unfortunately, we are unable to locate purchases in our system by the ****** transaction number and the email address used in the correspondence was different from the one used on the order. For this reason, the representative asked for additional information from the customer in order to locate the order record. Additionally, the representative asked the customer for the vehicle information in order to confirm that the correct parts were purchased. Finally, she requested that the customer forward photos of how the deflectors were being installed so that she could troubleshoot the installation and possibly offer a solution. All of the requests made by the representative are considered normal in attempting to locate the order record, verify the parts purchased are correct for the vehicle application, and troubleshooting the issue at hand. Unfortunately, the representative did not receive a reply from the customer and I could not locate any additional correspondence or any requests from the customer asking for return instructions. We will mail a return label to the customer per his request in the complaint and simply issue the refund on return of the product. However, if the customer would still like some assistance installing the deflectors so that he can keep the product, I would encourage him to call our customer service department at *************** Please let me know if there are further questions and I will be happy to help. Best regards, ***** **** MacNeil Automotive Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response; as long as, the company holds up to their end of the agreement. Please note that I run a business (Green Hammer LLC)as such, I had my secretary submit information to the company in my behalf - which is not uncommon for businesses. Also, she has provided me with copies of the information that was submitted to your company and she fulfilled the requests made in the email. Thank you!

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were told belt buckle will be here on saturday sept 20. We gave lady new address and she never put it in i gues.s cause it was sent to wi address. They are nothing but a run around at this point. Never recieved shipment saturday called and he stated will be there monday. Called monfay cause no package stated will be there tuesday. Called tuesday morning to speak to manager now eill not be here till wednesday. Very unprofessional. They can not get there dates or storys straight. Something needs to be figured out. Paid money for a belt cause my husband is allergic to the nickle in all the belts this is what he needs. Something needs to be done

Desired Settlement: After going almost a week. I want my full reimbursement for the headache this company has given us. We just bought mats from them for our truck. Shouldnt have to be like this.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Thank you for your interest in ******* Automotive. I apologize that there was some confusion with the change of address and delivery times on the order for the replacement buckle. The information has been forwarded to the credit department and they will simply issue the refund for the original order in the amount of $30.90. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** MacNeil Automotive ************** ext ***

7/27/2015 Problems with Product/Service
7/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7/17/15 I returned a product that was erroneously shipped to me a requested a refund. When I asked a manager if any other credits could be added to the refund I was ignored and told that the sales rep told me what to do and then was ignored again. When I asked manager for his name and his card he gave it to me and said here make sure you tell them who I am. Then as I was leaving I heard him say "what an ***".

Desired Settlement: Phone call from upper management to discuss this issue and their manager who lacks customer service skills

Business Response: Initial Business Response /* (1000, 5, 2015/07/23) */ Thank you for your interest in ******* Automotive. I apologize for the confusion surrounding the order and return. After looking into the issue further, I understand that the customer spoke with upper management on July 20 regarding the issues at hand and the situation was resolved. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext *** Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Shipment Facts Our records indicate that the following package has been delivered. FedEX Tracking number: XXXXXXXXXXXXXXX Status: Delivered: 02/06/2015 Shipment ID: XXXXXXX Delivery location: Bolingbrook, IL Service type: ***** Ground Packaging type: Package Number of pieces: 1 Weight: 9.90 lb. Special handling/Services:Package Returns Prog. On January 20, 2015, I ordered from weathertech.com some TAN floor liners to match the interior of my 2014 Nissan Altima which I purchased on January 19, 2015. The advertised color looked like a perfect fit for the tan color inside my car. I was so disappointed when I opened the package which I received on Jan. 22, 2015. The color was a nasty brown which did not look anything like the interior of my car. I called customer support and was told that they only had brown or black for my car model. The TAN only looked tan on the web site due to the camera lights. I was offered the option of returning the TAN liners and ordering BLACK. Since my car is black outside, I agreed. I paid for another set of mats at another cost of $207.89, both charges paid for immediately with my Master Card. I received the black floor liners on January 27, 2015. I immediately noticed that the black liners showed EVERY speck of dust and dirt...another disappointment!! I cleaned the brown floor liners, packed them up according to the directions that I received and returned them at by FedEx on Feb. 3, 2015. The company received the package on Feb. 6, 2015. TEN days elapsed before I received a refund for the returned items in the amount of $189.90. They refused to refund the shipping cost of $18.00 so I ended up paying two shipping charges. Since that time, I have seen numerous TV advertisements for the TAN color. With the technology available to this company, I can not believe that the camera lights would change the color from TAN to ugly brown. I have spoken with customer support at least 3 times asking them to send me the tan color. All three support people told me the same story about the lighting, but refused to do anything else. I told them that I would contact the BBB or my credit card company and still they refused to do anything. I have read the 43 complaints against this company and several of them referred to the tan color and the length of time needed to receive a refund. My payments went to them in a matter of minutes, yet it took 10 days for me to receive a partial refund.

Desired Settlement: I would like to receive the $207.90 refund because the product was definitely AS ADVERTISED and because the company representatives with whom I spoke were rude and refused any other options to settle my dispute.

Business Response: Initial Business Response /* (1000, 6, 2015/06/17) */ Thank you for your interest in ******* Automotive. I am sorry to hear that the customer was not satisfied with the original internet purchase of tan FloorLiners. The tan color we offer is a general shade that is meant to complement most tan interiors and is not intended to be a vehicle specific match. Additionally, we do acknowledge that the colors can vary in the internet images. For this reason, we note the website product description that the online photos are not necessarily precise representations of the actual product colors. These variances can occur due to lighting issues, background vehicle colors, and even the calibration of the computer monitor being used to view the pictures. That being said, if a customer is not satisfied with a particular product for any reason, we do not force them to keep the item. The product can always be returned for a refund or exchange. Looking at the customer's history, the original online order for the tan FloorLiners was placed on January 18. The charge was processed for $207.89, which breaks down to $189.90 plus $17.99 shipping and handling. The customer contacted us on January 24 to let us know she was unhappy with the color. A prepaid return label was provided for the tan set and a new order was created for the black set. As the customer appears to have wanted the black set shipped right away, the new FloorLiners were charged the $189.90 product price. However, no shipping fees were added to the order. On the return of the tan set, the card was refunded $189.90. The transaction was set up on our end on February 15 and settled with the customer's financial institution on February 17. This essentially completed the exchange. In the end, the customer has only paid a single shipping fee of $17.99 and was not charged twice for shipping as the customer alleged. In the stated resolution, the customer is asking for a refund of $207.90. Since the customer has the black FloorLiner set, I am assuming she actually is asking for the original $17.99 shipping fee to be refunded so that her total credit equals the $207.89 charge originally paid for the tan FloorLiners plus shipping. I have forwarded the information to the credit department so that they can refund the $17.99. Please let us know if there are any further questions and we will be happy to help. Best regards, ***** **** MacNeil Automotive ************** ext *** Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was wrong about the shipping being charged twice, and I apologize for that. However I still do not accept the part about the color change being due to "lighting issues, background vehicle colors, and even the calibration of the computer monitor being used to view the pictures" because I have also seen the true tan color that I wanted on up to five different televisions. Lighting issues would not be that different with today's technology!!! I want the tan color that I see on TV and on their internet site. The black is protecting my car floor, but I would think that I am not alone in wanting the correct color for my car interior. Black looks nasty as it shows every speck of dust and it just is not compatible with my car! I will use all of social media to speak out against the WeatherTech company if they continue with this "color is due to lighting issues" mantra that they are trying to use on me. Thanks, BBB for trying to assist me in this matter. Final Business Response /* (4000, 10, 2015/06/22) */ As previously stated, we do not custom color match our mats to each vehicle interior. We only offer one tan color as a neutral option to complement the wide variety of tan shades used by vehicle manufacturers. The customer tried the tan, but was not satisfied with the color. With that in mind, we assisted her with an exchange for the black color as an alternative. The customer has now asked that we make a tan mat especially for her as the black color does not meet her expectations. Unfortunately, that is not feasible and we cannot comply with that request. Since the customer is not satisfied with our tan or black options and we are unable to provide her with a mat in a different tan shade, the only other alternative would be for the customer to return the black FloorLiners currently in her possession so that we can simply issue a refund for the remaining funds. This way the customer has incurred no cost and can find a different product that better suits her needs. If the customer wishes to return the black set for a refund, all she needs to do is call us at ************** to set that up. Best regards, ***** **** ******* Automotive Final Consumer Response /* (4200, 12, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) "The customer has now asked that we make a tan mat especially for her." I am definitely not wanting a special color made just for me. I want the color that I see on the web site and on television commercials. WeatherTech is not addressing the problem that they have with the COLORS. The first color that they sent was not TAN...it is brown. They need to adjust their commercials and call a brown a brown. I am not the only one who has had this problem. One just needs to read the complaints. I will attempt to find the mats with another company and then decide whether to return the black mats.

6/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased front/rear window deflectors for a 2014 ***** ******** These are in channel deflectors and take a little bit to install. I watched the videos and followed the instructions and got 3 of the 4 installed. The 4th, the drivers side window, does not work. the instructions say after you install to leave your window rolled up for 2 days, so far I have left it up for 3 weeks. By not work what I mean is when I roll my window down and then roll it up it gets stuck on the window deflector. The other 3 work fine this one doesnt. This past week I have sent 3 emails requesting for assistance and have yet to get any kind of a response.

Desired Settlement: I want them to work or replaced with ones that will work. I also want on record the horrific customer support this company has that it has to force a customer to file a BBB complaint.

Business Response: Initial Business Response /* (1000, 5, 2015/06/10) */ Thank you for your interest in ******* Automotive. I checked our system and found that the customer had sent two emails to us regarding the deflector issue. Unfortunately, the first email that was sent on Monday (June 1) was directed to a representative who was out of the office that week. However, the second email was received on Friday (June 5) and a replacement deflector order was generated that same day. An email alerting the customer that the replacement parts were forthcoming was also sent and I apologize if the customer did not receive the message. The replacement parts shipped Monday and were delivered today. The FedEx tracking number is XXXXXXXXXXXXXXX. I apologize for the delay created by the initial email being mis-directed in our system and we will try to determine why Friday's email response was not received by the customer. In the meantime, please call us at ************** if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive ************** ext *** Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint had to do with the lack of customer support/communication. The only email I have received in regards to this issue is a fedex shipping email. The support is still lacking. I received the replacement part, ok, why? Is there a known issue like the one I had? what is different about this part? Is there a secret trick to get it installed if someone encounters this issue. No communication to the customer. That's my issue. Final Business Response /* (4000, 9, 2015/06/12) */ We shipped the replacement part based on the assumption that the original part received by the customer may have been damaged or defective. Unfortunately, I cannot tell if the original deflector is damaged without having the part returned to us so the simpler solution is to try replacing the part first. Other possibilities do exist that the deflector is simply being installed incorrectly on the one side. For example, the machined edge of the deflector may be pushed into the window frame too far or the base edge of the part might not be correctly positioned on the hard window ledge. Both of these possibilities would cause the thicker portion of the deflector to come in contact with the glass and could create the difficulties with closing the window mentioned in the customer email. I do not know if the customer has attempted to install the new part or not, but if he is still encountering issues with the installation I would encourage him to call us at ************** and we can more thoroughly troubleshoot the installation. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive ************** Final Consumer Response /* (2000, 11, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to reiterate that my complaint was about the lack of customer support I received and it took a BBB complaint to get the company to respond. What happened after the BBB complaint is irrelevant to my complaint. Front floor mats, rear floor mats, cargo hold liner, bug deflector. Those are all Weathertech merchandise I have purchased in the last year and those items are not cheap. And all it took was one bad customer service experience and one bad product for me to lose confidence in the company. Don't trust them or their products. I will take the loss of money on everything and will begin replacing all of it with another brand, I don't want to advertise the Weathertech name. Since I am washing my hands of this company I will also do with this complaint, no use in the back and forth. Nothing was resolved for the record as far as I am concerned.

5/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Read above, sent me a 4 door part will not pay for shipping and handling to return.

Desired Settlement: 100% refund including shipping and handling.

Business Response: Initial Business Response /* (1000, 8, 2015/04/21) */ Thank you for your interest in ******* Automotive. Looking at the order, the customer purchased rear FloorLiner mats for his vehicle on our website. The site requires the customer to supply the year, make, and model of their vehicle before displaying the available products. The vehicle information provided online by the customer specified the model as a 2014 Jeep Wrangler Unlimited. The Jeep Wrangler Unlimited is a four door vehicle. After the customer received the product that he had requested, he contacted us stating the part did not fit correctly. As the customer service representative discussed the issue with the customer, she was able to determine that the customer does not have the 2014 Jeep Wrangler Unlimited as specified on the website. The customer actually has a 2014 Jeep Wrangler, which only has two doors. Unfortunately, we do not manufacture or advertise rear FloorLiners for the two door Wrangler. This is simply a case in which the customer selected the wrong vehicle when placing his order. Our return policy states that unused product can be returned within thirty days of receipt for an exchange or merchandise refund and that the cost of returning the product is at the customer's expense. This is a fairly standard policy and should not be in question given that we shipped the product that the customer requested and the customer provided incorrect information in the purchase process. However, we will assist the customer by mailing him a prepaid ***** return label so that the product can be returned to us. Asking us to provide a full refund including the original shipping costs does not seem fair as the error was made by the customer, but we will help him with that as well. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext****

4/29/2015 Advertising/Sales Issues
4/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: returned an item that did not fit and did not get a refund Product_Or_Service: truck floor mats

Desired Settlement: DesiredSettlementID: Refund refund my money

Business Response: Initial Business Response /* (1000, 5, 2015/04/01) */ Thank you for your interest in ******* Automotive. Looking in our system, the customer called us in January to return a set of FloorLiners that he had ordered incorrectly on our website. We provided a return authorization number at that time so that the product could be refunded on return. The return mats were logged in on March 13. The credit department posted the merchandise refund for $109.95 on March 17. According to the settlement data, the customer's card company settled the credit on March 19 so he should have funds at this time. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext ***

4/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: their website is not transparent and not easy to determine which product is the right product for your specific need.

Desired Settlement: Just that they would have a more user friendly, clearer website for future purchasers, so that they won't make the same mistake that I made.

Business Response: Initial Business Response /* (1000, 5, 2015/03/25) */ Thank you for your interest in ******* Automotive. Looking at the customer's order notes, the issue appears to be that they ordered a set of our All-Weather Mats for their 2015 Chevy Colorado when in fact they really wanted the FloorLiners. Following the customer's example of the 2015 Chevy Colorado, when the vehicle information is entered on our website the webpage offers three different types of floor mats: the FloorLiners, the All-Weather Mats, and the All-Vehicle Mats. Not only does each individual product option include numerous photos, videos, and an extensive text description of each mat style, but there is also a large box situated directly above the mats labeled "Learn about the Differences in our Floor Mat Options" with a video that provides additional product information comparing the FloorLiners to the All-Weather Mats. I am sorry that the customer appears to have selected the incorrect product to suit their needs. However, the website is quite clear regarding the differences in the floor mat options. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive ************** ext ***

3/25/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This produce is described as "perfectly formed" and used to maintain the value of your vehicle by keeping your auto carpets clean. The product made for the 2014 Toyota Camry does not do this. The mats leaked around the posts that hold it in place and the liquid spilled over the edge where the mat was cut down near the trunk and gas cap release. A representative claimed that the mats had to be cut down at this spot but clearly this is not the case as there is plenty of room to make the mat taller. This product has three year warranty but the warranty has been deliberately designed to look better than what it really is. The only remedy under the warranty is to replace the product. So if the product has a bad design, it is being replace with another of the same design. So in the meantime I am to keep cleaning the carpets and replacing the product for three years? And then what? The first representative told me that they cannot (or will not?) change the design of the product. I get that. They said I could return the item for a refund but I have to do it from the place I purchased it. I purchased a new set of liners, cleaned the old ones and then took them back to the dealer that I bought them from. That dealer refused to take them back, stating they only accept returns for 30 days. The manufacturer says their retailers are not obligated to take returns, even though the retailer could return it to the manufacturer for a refund. Another representative from ******* said he could possible (maybe) have the product designed changed and send me another set. However, this is weeks after being told the design cannot be changed and after I had already purchased another product made by another manufacturer that does not have the same problem. The manufacturer refuses to give me my money back, not even the wholesale value which they would have to give back to the retailer if the retailer were to cooperate as the manufacturer originally proposed. This says volumes about the intent of their warranty! The bottom line is that this product did not work as they claimed. It does not keep the carpets in my car clean. They are not perfectly formed as they advertise.

Desired Settlement: I would like a refund of the product purchased. Truly if this business wanted its warranty to be a guarantee that their products will perform as advertised they could do so. Having some representatives say one thing and then another say something different shows that they really don't have a warranty designed to match the guarantee they pretend to have. They can and should do better.

Business Response: Initial Business Response /* (1000, 5, 2015/02/24) */ Thank you for your interest in ******* Automotive. I am sorry to hear that the customer is not satisfied with their purchase. Unfortunately, we do not have plans to change the design of the 2014 Camry FloorLiners. We put quite a bit of research into the design of the product. The part does have holes to accommodate the Toyota factory installed retention devices. Additionally, we cut down the height of the side lip around the gas cap and trunk release levers to make access to these features a little easier and user friendly. However, the edges around the retention holes are built up and the base along the edge of the release levers is raised from the bottom level of the floor mat to help keep spills and debris within the liner. The FloorLiners are designed to hold a reasonable amount of liquid. As a matter of basic maintenance, fluids do need to be drained from the mat periodically so that spills do not overflow the reservoir. During periods of inclement weather, the frequency of cleaning should be increased as slush and snow melt will build up quickly. That being said, I understand that the customer was not satisfied with the performance of the WeatherTech product that was purchased through an outside vendor. For the simple reason that we do not have records of third party sales, we refer customers back to the point of purchase when there are problems. The reseller can then either process a warranty claim or refund depending on the stipulations of their stated return policy. This point appears to be where the customer complaint originates. After researching the issue, we were able to determine that the local reseller did indeed refuse to refund the customer for the mats as the sale was outside of their 30 day return period. The one fact not mentioned by the customer in the complaint is that the date of the original purchase occurred 14 months ago. With this in mind, it is understandable why the vendor would be unwilling to process a refund for the purchase. As the manufacturer, we will often handle warranty claims directly from customers who placed their orders through another vendor. As discussed by phone with the customer, we are willing to honor our warranty and replace the product in question. However, we are unable to process a refund for a purchase that was not made through our company. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext *** Initial Consumer Rebuttal /* (3000, 7, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does not matter whether the mats are 31 days, 45 days, 60 days, or 2 years past the date of purchase. The warranty is for 3 years and during that three years the product has to work as advertised. The product has not. So the amount of time since purchase is not an issue. It isn't an issue of the amount of liquid as Mr **** suggests. The fact that the dealer won't assist in the return is unfortunate, but does not alleviate the companies responsibility to ensure the product works as advertised. Replacing a product with an identically deficient product is not an answer and as Mr **** states, there is no plan to change the design. Therefore, the only remedy for a product not working as advertised is to refund the amount paid. I offered to accept the amount the dealer paid ******* for the product, which is the exact amount ******* would have to pay the dealer if the dealer were to assist in the return. They rejected that, which speaks volumes of their true intent and credibility. Final Business Response /* (4000, 9, 2015/03/06) */ Under the terms of our warranty, our responsibility as the manufacturer is to replace product that is determined to be defective. Unfortunately, we do not offer refunds as part of our warranty policy. The front FloorLiner set in question for the 2014 Camry is one of our best selling parts. The design has been extensively tested in the vehicle since the 2012 Camry was introduced in 2011. With routine cleaning and maintenance on the part of the customer, spills and debris will stay in the mat without spilling over. We do not find the design to defective in any way, yet we are willing to help the customer with a replacement part. If a customer is not satisfied with the performance of a product we manufacture and wants a refund, the customer has the responsibility to contact the vendor that sold the product within the time frame specified by the reseller in order to make that request. Unfortunately, the reseller in question has a 30 day return policy and the customer did not attempt to resolve the issue for fourteen months. As we did not take money from the customer and our warranty policy does not include an option for refunds, we are unable to comply with the customer request for a refund. The best offer I can make is to replace the product and possibly suggest that the customer make another good faith attempt to ask the reseller for a refund as this appears to be where the actual dispute originated. Please let me know if you have further questions. Best regards, ***** **** MacNeil Automotive ************** ext *** Final Consumer Response /* (4200, 11, 2015/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product does not work as advertised. Period. The fact that it is their best selling product is completely irrelevant. The fact that it has been extensively tested in both unsubstantiated and also completely irrelevant. Their claim that they find nothing wrong with the product shows their true intent. I can prove that the product leaks. Anyone who bothered to look can see that the edges I referred to in my complaint are cut lower than is necessary. This fact is indisputable. Yet they find no problem with the design. They claim in their advertising that these mats are "perfectly formed", which they are clearly not. They advertise that I should purchase this product to maintain the value of my vehicle by keeping the carpeting clean. It does not. I find their response to be disingenuous. Let's just say I find this company to be disreputable and it appears they have no interest in standing behind their market claims on this product. You can close this case as unresolved and unsatisfactory.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order for 2 different sets of window deflectors on weathertech.com, on 2/3/15. I received one of the sets already and have no complaints on that set. It is now 2/23/15 and I have yet to receive even a shipping notice for the second set. I have emailed the company 3 times, and I have received no response from them. When I placed my order, I received nothing that said my product was on back order, nor did it say so on the website at the time of my order. It is a huge disappointment and inconvenience to me that this has happened. And I will never order another WeatherTech product again, as I don't trust a company that doesn't respond to its customers inquiries.

Desired Settlement: I would like my order to be sent to me.

Business Response: Initial Business Response /* (1000, 5, 2015/03/02) */ Thank you for your interest in ******* Automotive. Looking at the system, the deflector set in question was temporarily on backorder. An email regarding the delay should have arrived shortly after the order confirmation notice when the purchase was originally submitted and I apologize if that was not received. We actually received a new shipment of product on February 19. However, when we tried to release the order for shipping we found that we were unable to obtain an authorization to process the charge on the remaining portion of the order. A message was emailed to the customer regarding the issue on February 24, but we have not received a reply. If the customer can contact their credit card company to determine why the authorization request was declined, we can try processing the charge again to release the product for shipment. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext *** Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any email stating that the product was on backorder. Not only did I not receive that email, I have emailed your company 3 times, and filed a complaint with BBB before I got any response whatsoever from anyone at Weathertech. That is unacceptable customer service, and I notice you have not even addressed the issue of you guys not communicating with me, as your customer. Final Business Response /* (4000, 9, 2015/03/06) */ Looking in our system, I was able to locate two emails from the customer: one dated February 18 and the other dated February 20. Both emails received replies on February 24. We are a little behind in our email correspondence and I apologize for the slight delay in responding. However, the responses were not the result of the complaint being filed as the customer has implied. In any case, the customer's desired resolution was that we ship the remaining product. As stated previously, the backordered item did arrive. Unfortunately, we have been unable to obtain the authorization from the credit card company to ship the final portion of the order. If the customer will call us at 1.800.441.6287 after speaking with the credit card company, we will be able to try processing the order again so that we can supply the customer with the last portion of the purchase. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext ***

3/16/2015 Advertising/Sales Issues
2/27/2015 Problems with Product/Service
2/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Window shields came today. After speaking with n extremely rude customer service rep I had my mechanix put them on. Once on the windo will no longer go up on auto. I have to hold the button diwn and the motors struggle to close windows with these in. My mechanic advised me that this will ruin the window motors. I asked for a refund but the company said they will not refund my $15 shipping or return shipping costs. I don't feel I should have to loose my $ for shipping either way, let alone both ways when their product is not compatible with the vehichles they advertise it is for

Desired Settlement: I am seeking $89.95returned to my credit card. $59.95 for the window gaurds that don't fit properly,$15 shipping they charged to ship them to me, and $15 to ship the defective item back.

Business Response: Initial Business Response /* (1000, 5, 2015/02/20) */ Thank you for your interest in ******* Automotive. The Ford truck deflectors are among the most popular parts we sell. We even use them on our company Ford F250 and F350 models so we are very familiar with the fit and how the vehicle windows will react when the part is not quite installed correctly. Based on the description of the issue, it sounds as if the deflector was simply pushed too far into the window frame. This is something that can be easily remedied, but I understand that the customer chose to return the product. Our stated return policy is that unused product can be returned within 30 days of receipt for a merchandise refund. The return shipping cost is at the customer's expense and we do not refund the initial shipping and handling charge that went towards sending the product to the customer. However, the customer was clearly not satisfied with the purchase so we will simply set up the refund for $89.95 as requested. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext ***

2/20/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a complete set of floor liners as well as a cargo liner that extends under the 3rd row seat for my 2014 Chevrolet Suburban. The cargo liner is the item that does not perform as advertised. There are three issues with the item. First, it allows debris to collect under the liner through slots that are required to be cut per the installation instructions included with the liner. There is not a significant lip to keep liquids and dirt from getting under the liner and damaging the carpet underneath. Second, the cargo liner is 1" too long and hits the backs of the legs of passengers in the third row. It is supposed to be custom sized for my vehicle. Third, the cargo liner does not stay in place very well, and it is difficult to re-position without removing the third row seats. All in all, it does not perform as advertised. I contacted WeatherTech customer service to see if I could return it, but the said I could not because I had already used it and cut holes in it to install it in my vehicle. My response is that there is know way for me to know if this item will work without installing it first and using it. The floor liners fit well and have performed as advertised. The order number is XXXXXXXXX, on 8/5/14. The part number is XXXXX, and the price payed was 129.95 via *******

Desired Settlement: I would like to have a refund of the purchase price or an even exchange for the custom cargo liner that does not extend under the 3rd row seat.

Business Response: Initial Business Response /* (1000, 5, 2015/02/06) */ Thank you for your interest in MacNeil Automotive. The Suburban cargo liner is one of our most popular parts and I am a bit surprised to see the product feedback provided by the customer. However, we would be interested in getting additional information and photos of the product installation so we can better understand the customer's issues. I have left messages on the customer's voice mail asking that he call me directly so that we can discuss the situation. Unfortunately, I have not received a return call at this time. If the customer can contact me directly at ************** ext *** I would be happy to discuss the product and what options we have available. Best regards, ***** **** ******* Automotive ************** ext****

2/16/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I ordered "tan" floor mats for my wife's car (order# XXXXXXXXX). The picture of the "tan" mats on their website matched identical to color ordered. When the floor mats arrived, the color was far from tan... they were BROWN. I called Monday 12/29/14 to exchange the floor mats for a different color. Spoke to a gentleman named ***** He had indicated that this had been an on going problem and I was the "1 millionth caller" he had dealt with pertaining this issue. Asked if I could send the mats back and he would send out a different color/set right away. He would charge my card again for $317.85. Once the BROWN ones were received, my card would be credited back the amount of #317.85. I have since returned the BROWN floor mats (on 12/29/14) and received the new ones (black). (1)The returned items were received 01/06/15 by Weather Tech and I have not received my credit. (2) They did not send the entire order of the new mats (left out the back row mats. (3) I had to pay for the return shipping of the falsely advertised mats that was indictated by **** ($95.39). I feel that should not be my charge to pay.

Desired Settlement: I would like the $95.39 credited back to my card for the return shipping. And the rest of my order to be shipped asap.

Business Response: Initial Business Response /* (1000, 5, 2015/01/20) */ Thank you for your interest in ******* Automotive. I am sorry to hear that the customer was not satisfied with the tan color they selected. We do not custom color the mats or liners for each vehicle, rather the tan color we offer is a general shade that is meant to compliment a wide variety of vehicle interiors. The colors in the web images can be affected by a variety of different elements: lighting, the angle used to take the picture, the interior carpet color of the vehicle on which the mats are sitting, and even the calibration of the computer monitor on which the photos are being viewed. For this reason, we post a warning in the product description that the images may not be a precise representation of the product color. Although we have not falsely advertised the product, we will assist the customer with the cost of the return shipping. This will show up as a separate refund to the customer's credit card. Looking at the system, the customer was charged on the new order of black FloorLiners and cargo liner for $299.85. The refund for the same amount processed for the returned order and that amount settled with the customer's credit card company on January 16, so I would expect that to be reflected on his account by now. The black FloorLiners and cargo liner are all reflected as having been delivered by ***** on January 3. Looking at our system, we received an email on January 8 asking about the status of the refund, but there has been no mention otherwise of missing parts. I attempted to call the customer to determine what piece was missing, but there was no answer. I would ask that if the customer is missing a portion of the order to call our customer service department at 1.800.441.6287 to let us know which item was not delivered so that we can follow up with ***** and reship a replacement part as necessary. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive 1.800.441.6287 ext 411 Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) My order (#XXXXXXXXX) was to include mats for both the front driver/passenger area along with the entire second row. I never received my complete order upon the second time... I did not receive the second row mats!! Final Business Response /* (4000, 9, 2015/02/06) */ According to the weight scans on our logs and with ****** the package was the correct weight for the front and rear FloorLiners so it is very unusual that the rear set was not in the package. We will simply reship the second row FloorLiner. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive 1.800.441.6287 ext 411

2/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered a gift card, but had accidental wrong address. Tried to correct but eventually the product was returned to weathertech. Now I can not get weathertech to refund or resend. Multiple contacts with the company via phone and email. One response said that they will send again, but still no product and now no response from customer service.

Desired Settlement: Refund

Business Response: Initial Business Response /* (1000, 5, 2015/01/28) */ Thank you for your interest in ******* Automotive. I apologize that the gift card could not be delivered. We have set up the refund to the account. Credit transactions usually take about three to four business days to post to the card so you should most likely see that reflected on your statement early next week. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** MacNeil Automotive ************** ext ***

1/26/2015 Guarantee/Warranty Issues
1/21/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Purchase date - Jan 1, online purchase. Used gift card for $250 of total amount ($282.90), and credit/debit card for balance ($32.90). When I saw that WeatherTech (WT) authorized a charge for the total amount with my bank ($282.90), I called WT and spoke with customer service, who told me that the system authorizes the entire amount, but the final charge would only be for the balance of $32.90. I called back two days later (Jan 7) to verify, as the charges were still showing in my account. I was told that they would not honor the gift card, as they don't allow charges to be split among a gift card and a debit card online. Nowhere on their website was this indicated, and it was in direct conflict with what I was told during my first call. The customer service agent (*****) proceeded to hang up on me. I called back again after they hung up on me, and spoke with a different agent, who was unsure how the gift cards worked online, and she took my gift card information, as well as my contact information, and assured me she would pass ** along to a supervisor. As of today (Jan 8), the charges have been finalized, and I was in fact charged for the entire amount ($282.90).

Desired Settlement: Looking to be reimbursed $250 for the valid gift card that I used during my purchase.

Business Response: Initial Business Response /* (1000, 5, 2015/01/17) */ Thank you for your interest in ******* *********** Looking at the online order, it does not appear that the gift card was correctly submitted so the full charge was placed on the credit card that the customer intended to use for the balance of the order after the gift card total was deducted. The refund for the $250.00 was posted on our end to the customer's credit card on January 7 and settled with the banking institution on January 9. The transaction should have been reflected on the customer's account shortly thereafter. Unfortunately, we do not have control over when the credit card company lists the refund. Please let me know if you have further questions and I will be happy to help. Best regards, ***** **** ******* Automotive ************** ext ***

1/12/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Called Weathertech to find out why drivers side mat does not fit. They sent a hook kit. The mat mounting holes are 15 inches apart while the car hooks installed by the factory are 10 inches apart. customer service said install the mat over the hooks because they do not make mats for my car (a 2006 Corolla S). This is dangerous as the mat slides and does not lie flat. If the holes matched with the hooks it would not slide. paid for custom mats not a "make it fit" product. So far I have called the customer service line 3 times with a promise of a supervisor call back. No call back. My customer number is XXXXXXXX. Ship date is 12/02/14. The second representative was rude and seemed irritated that I wanted this cleared up. I just want the right mat for the drivers side. No mention of no custom mat for my car when ordering.

Desired Settlement: Send me the custom mat I paid for. The current generic mat is too small assuming ** can get the hooks out of the carpet to make it lay flat. Any generic needs to be longer and wider.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Thank you for your interest in ******* Automotive. We manufacture several styles of floor mats that range from universal trim to fit sizes to parts that are digitally scanned to be an exact replica of the vehicle floor. The parts selected by the customer on our website are the All-Weather Mats. The front All-Weather Mats are assigned based on the size we find to have the best fit out the more than 350 shapes we currently manufacture. The rear All-Weather Mats are more universal in design and can be trimmed to fit if found to be too large. This information is contained within the online product description. However, we also advertise the custom FloorLiners on the website for the customer's 2006 Toyota Corolla. I am not certain if the customer looked at this online option. I spoke with the customer and reviewed the information with him and he now understands the differences in the mat styles. I have offered to replace the front All-Weather Mats with the FloorLiners. He just needs to check his vehicle to find out if he has the heating vent option under the front seats so that we can ship a replacement part. Please let me know if you have further questions. Best regards, ***** **** ******* Automotive - WeatherTech **************

1/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I returned items within policy. They issued an RMA. They have acknowledged receipt. No refund received after 3 email requests and 2 calls to them. Original order # XXXXXXXXX

Desired Settlement: I expect creditor $319.85 to my original form of *****************

Business Response: Initial Business Response /* (1000, 5, 2015/01/05) */ Thank you for your interest in ******* Automotive. I apologize for the delay in posting the refund. Looking at our information, the returned merchandise was checked in on December 1. Due to high call volume at the holidays our credit department ran a little behind in their transaction postings. However, as of December 30, the customer's ****** account was refunded the $319.85 merchandise cost in question. I have also asked the credit department to refund the initial $18.00 shipping fee, which they have done as of today, so that the customer's full ****** refund is posted at $337.85. Please let me know if you have further questions and I will be happy to help. Best regards, ***** ******* Automotive **************

1/5/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Bought item on 11/9/14 I paid threw ****** in the amount of $127.95

Desired Settlement: Replace floor mats with the right ones for my car or refund my money

Business Response: Initial Business Response /* (1000, 5, 2014/12/31) */ Thank you for your interest in ******* Automotive. After investigating the issue, it was determined that the customer filed the complaint with the Better Business Bureau before reaching out to us for assistance. Furthermore, the problem with the product was found to be caused by the customer purchasing the incorrect item from the WeatherTech eBay store. We have shipped the customer replacement parts and consider this issue closed. Please let me know if there are any questions and I will be happy to help. Best regards, ***** **** ******* Automotive - WeatherTech ************** ext *** Initial Consumer Rebuttal /* (3000, 7, 2015/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company made very good on a problem they claim was my fault but it was not. They did send me the correct item I needed and am very happy they way they took care of this problem. They shipped me the right item very fast and made everything right. It shows to me that they truly care about there customers

12/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Please see the note i had send to the weather tech rep: I purchased a set of weather mats last year for my 2013 Lexus ES 350 and I am trading this vehicle in and getting an ML350. The rear trunk mat was not used at all. Is there a way I can get some credit for these mats and I will pay the difference to get a set for my 2015 ML 350.. After a series of emails back and forth ( i have copies of the email) The rep advised me to ship the mats back on my $ and offered a replacement with a small fee to offset the difference in price. As advised by the representative i had shipped all the mats ( Front, Rear and Trunk Mats). The representative called me and asked me to give my credit card to charge the balance and i provided the info. After a week i just received the mats for the trunk and when i called back they said they need to check the ware house for the other mats and they will call me. I didn't receive the call for the whole day and when i called them they said they tried and couldn't get through and then they said that they destroyed my other mats and they will offer me a 5 % discount on the new mats. The mats i had send was in a very good condition ( the only mat that had some wear was the driver side mat). they should have called me and said that they couldn't offer a replacement and had either send the mat back to me or asked me what to do rather than destroying the mats. I felt very terrible as i would have just given the mats to the buyer of the car for free rather than spending $ 30 and have it shipped to be destroyed. I want weather tech to refund me the money or ship me a complete set of mats for my new 2015 ML 350 ASAP.

Desired Settlement: I would like to get a complete set of weather tech mats for my ML XXX ( XXXX) or a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/11/28) */ Thank you for your interest in ******* Automotive. I had the opportunity to review the full email correspondence between our representative and the customer. After reading the text, it became apparent that there was a misunderstanding on both sides as to what was being authorized for return and what was actually supposed to be returned. Our representative called the customer back and they resolved the issue. If there are further questions, please let me know. Best regards, ***** **** Call Center Manager ******* Automotive - WeatherTech **************

11/25/2014 Advertising/Sales Issues
8/15/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased the floor mats on 02.01.14. They first charged my card $1 on 02.01 and then $127.95 on 02.05. At first the mats appeared great. Then when I started having passengers ** my car and the passenger mat starting bending and sliding around. I emailed the company at first notice and since then they have sent me cheap Velcro which doesn't adhere to the carpet. They have also suggest that I turn them upside down with weight on top overnight to flatten them out. I've been having to do this weekly on the passenger mat. I asked for a refund but they said since I've waited so long that all they could do was credit me back for buying some of their cheaper mats. I purchased their mats because they claimed full protection with a perfect fit. If I had known I would have gone through all the hassle with multiple emails I would have asked for my money back long ago. I tried to give them a reasonable effort to make me happy but their suggestions are not worth the $130 I paid for their product. I would rather have floor mats that I don't have to flatten out every week or email the company for help. ***** ****** was the customer service rep I have been in contact with. They are obviously aware there is a problem with their product otherwise why would they have suggest to send Velcro, or place the mate upside down with weight on it overnight? If they send a product that they know will slip around and bend incorrectly why would they be selling it?

Desired Settlement: I would like to be refunded for what I paid and shouldn't have to pay to ship the product back. Obviously they are aware of the problem or wouldn't have sent me duct tape or had known to tell me to flip the mat upside down with weight on it overnight. Had I have known this I would have purchased something else.

Business Response: Initial Business Response /* (1000, 5, 2014/08/01) */ Thank you for your interest in ******* Automotive. I checked our system and found that ***** was in contact with the customer yesterday to set up the product return and refund. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive - WeatherTech ************ ext ***

5/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent WeatherTech the All Weather Mats I ordered for my daughter's 2009 Kia Rio. It is a 4-door sedan. Along with their purchased mats, I enclosed my daughter's original carpet mats. I honestly thought the WeatherTech mats were going to be a much nicer fit. I expected them to be perfect. They weren't though...even the stay-put holes don't match up. Did I get the wrong ones? I'd asked to resolve the issue in one of two ways: 1. Send me WeatherTech All Weather Mats that truly fit the car...which is what I really want. 2. Refund the purchase, shipping and all. Either way, I'd requested my daughter's original carpet mats back. I sent them all the paperwork I could find. All I wanted was the correct mats and my daughter's OEM mats back. Without a call or email they refunded the purchase price of their mats. When I emailed WeatherTech, they stated they never received my daughter's OEM mats and got no letter. Of course I know that's a lie because my daughter's mats were in the same box as their mats and how would they know who to refund if they didn't get the letter I sent with the mats. The employee that sent the letter lied or he has some very dishonest co-workers. He offered to refund the $15 shipping charge on my original order, but he could do nothing about the $24 it took to send the 2 sets of mats back...the $63 it would take to replace my daughter's OEM mats or the $16 that seller would charge me for shipping. So, I'm out $63+24+16 = $103...and I told him to keep the $15 he was going to refund me for the original shipping of their mats. IF the mats were what I was led to believe they would be, all would have been fine. IF they would have refunded the original purchase price and the shipping and sent my daughter's mats back, all would have been fine. Instead, I was lied to and taken for $103.

Desired Settlement: I'd like my daughter's OEM mats back or the $103 it will take to replace them.

Business Response: Initial Business Response /* (1000, 5, 2014/04/11) */ We have been in contact with the customer regarding his issue. The customer has stated that he returned the All-Weather Mats purchased from us along with the factory carpet mats from his daughter's vehicle and a letter. The customer did not alert us that he would be returning the product and we did not, nor would we ever, request that a customer send their vehicle's carpet mats to us. When the package was logged in at our dock, the warehouse staff only found the All-Weather Mats purchased from us - no carpet mats and no letter. Based on information taken from the return shipping label and the part number contained in the package, the warehouse personnel determined that the merchandise was returned by the customer. With no other information available, standard protocol was followed and a merchandise refund was issued to the customer's credit card pursuant to our standard return policy. When the customer emailed on April 2 to ask about the status of his return and the whereabouts of his carpet mats, I explained that we did receive the All-Weather Mats but there were no carpet mats in the shipment. When parts are returned to us that we do not manufacture or sell, the product description is noted on the returns log and the item is placed in a quarantine area. Additionally, any correspondence contained within a return package is documented in the log and forwarded to the customer service department for review. I pointed out that there was no record of a letter or any additional parts being returned and there were no mats in quarantine. I continued to explain that the merchandise refund had posted the previous day (April 1) and I would provide an added refund for the initial $15.00 shipping fee due to his comments regarding his dissatisfaction with the All-Weather Mats. The customer replied asking if we were certain we did not receive the factory carpet mats and pointed out that replacing them would cost $63.00. He also stated the return shipping cost him $24. The quarantine area and returns logs were inspected again, but no evidence was found of carpet mats or the letter he says were in the shipment. Contrary to the customer's claim that we refused to reimburse him for the $24.00 return shipping fee, I readily agreed to compensate him for that charge and submitted the refund request to the credit department the same day of our correspondence (April 2). Furthermore, in the same email in which the customer was told that he would be receiving the additional $24.00 shipping credit, I stated that I understood that he says he returned the carpet mats to us. Unfortunately, we did not receive that product. The only merchandise we received in the box was the All-Weather Mat set that he had purchased from us. Simply put, we cannot return carpet mats to him that we never received. With that in mind, I suggested that he contact the shipper he employed to send the package in order to file a claim with that company for loss/damage in transit. Our return policy states that refunds on returned merchandise are only for the cost of the merchandise and the shipping costs are at the customer's expense. We have made exceptions to our policy and three refunds were posted prior to the customer BBB complaint: the $54.95 product cost, the initial shipping fee of $15.00, and the $24.00 return shipping cost. We are reasonable people. However, we cannot comply with the customer's request to pay him an additional $79.00 to replace the missing carpet mats that he claims to have returned on his own accord that we have neither received nor requested from him. Our suggestion stands that he contact the shipper he used to return the mats to make a claim for the cost of the missing items so that he can recover the cost of his lost carpet mats. Please let us know if you have further questions. ***** **** ******* Automotive ************** ext *** Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any response from their Customer Service that they would refund the $24 shipping that I incurred for sending their mats (AND MY DAUGHTER'S MATS...AND THE LETTER) back. I stand by the claim that I sent my daughter's mats...they were in the same box. I stand by the claim letter was in the box...how would they have known whom to refund, which they did the day prior to my email. Face it. They ****-canned my daughter's mats and then lied about. That's a fact. What a sham/e to tout your company as exemplary when your employees have no integrity. If I don't receive my daughter's mats back...or the monies to replace them, consider the matter unresolved. Thanks, **** ******** Final Business Response /* (4000, 12, 2014/05/02) */ We understand that the customer is claiming that he returned his daughter's carpet floor mats to us with the All-Weather Mats he had purchased from us. Since we did not receive any carpet mats in his return shipment, our assumption is that the carpet mats and letter were lost in transit by the shipper. Our recommendation has been, and still is, that the customer contact the shipper used to send the package so that he can make a claim with them for the missing items in order to recover the funds he is requesting from ******* Automotive. We have been more than reasonable in providing a refund for the merchandise purchased from us as well as the shipping fees both to and from the customer. Unfortunately, we are not able to return the carpet mats or provide compensation for the missing goods for the simple reasons that we neither requested that he send this product to us nor did we receive the item. Best regards, ***** **** ******* Automotive Final Consumer Response /* (4200, 14, 2014/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution. The shipper did not lose the OEM mats...or the letter. The mats (theirs and mine) were returned in the same box...along with the letter. If they didn't get the letter, how'd they know who to refund the day before my first email to them? Face it, BBB (and WeatherTech), WeatherTech is lying. Period. There's no way they say they didn't get the letter??? Their credibility is, at least, questionable. If they're lying about the letter, they're lying about my daughter's mats. I could never imagine having employees with no integrity!

3/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I spoke with a customer service rep on 03/12/14 and was told that my return was inspected and approved for refund on 03/07/14. I called again on 03/18/14 and spoke with Jennifer. She tells me that it had been inspected and I should receive a refund in 24-48 hours. I told her that I had spoken with some one else on 03/12/14 that had given me different info. She asked me who I had spoken with and I told her that I didn't get her name and that she probably didn't say it, just like Jennifer didn't say hers to begin with. She became upset and tells me she did say her name was Jennifer. I hope that you can listen to the recording that occurred before lunch on 03/18/14. She insisted that I calm down, but believe me, I'm not that upset. I'll reverse the charges on my CC if I have to. I just think your practices on refunds could use some fine tuning. A week and a half after receiving the product is unprofessional and I have alerted all 600+ friends on Facebook to these actions. I printed the RA# on all sides of the box, so that's not the problem. I also returned the product the day after receiving it. The product didn't fit as advertised and the mats were more brown than tan. I am displeased with the whole situation. It is 03/19/14 and still no refund.

Desired Settlement: I just want my money back!

Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ Thank you for your interest in ******* Automotive. I apologize for the delay in the processing of the refund. The transaction is usually posted within five business days of the credit department receiving the notice, but it appears that they may have been running a day or two behind. Looking at our system, the merchandise refund finished posting on March 20. As a courtesy due to the delay, the initial $18.00 shipping fee was also refunded to the credit card. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive 1.630.769.1500 ext 411 Initial Consumer Rebuttal /* (2000, 7, 2014/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my refund plus shipping. Thanks

3/21/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Hello. I purchased WeatherTech floor liners for both of my vehicles. (**** **** and **** ******* on ******* *** 2013. I have contacted the company with my complaint but am not satisfied. I initially contacted them in December via their website customer service section. I did not hear back so I contacted them again on 1/19/14. I finally received a response on 1/21/14 from "*****" (sales@weathertech.com) My complaint is that the car mats do not cover the area up and over the ledge. I purchased this very EXPENSIVE mats based on their advertising; which I believe is quite false. Every billboard and tv ad states that it covers the floor up and over the side. Neither of the mats I purchased for both of my vehicles have that covered. I was told by "*****" in the email that the "floor liners you received do not offer this protection". I spent $400 on these two sets of mats and feel that I did not receive what is advertised everywhere. I must take some responsibility in not acting sooner. However, my mom passed away and my life was consumer with handling her estate. I did act as soon as I had a moment and it was only 30 days past the warranty phase. Additionally, the second seat mat I purchased for my **** **** does not fit at all. The plastic buckles up trying to get it into place. (See pictures attached). Anything that you could do to help me, would be greatly appreciated. The advertising of this company lacks the entire truth and the public should be aware before spending hundreds of their hard earned dollars on this product. Thank you for your time. Product_Or_Service: Car mats Order_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a refund of the money spent on these mats that do not fit and do not perform as their advertising states. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/03/06) */ Thank you for your interest in ******* Automotive. We received an email on Sunday January 19 from the customer. In the inquiry, the customer expressed concern that we had not addressed a previous email and she wanted to know why the FloorLiner product she purchased for her vehicles did not extend over the sill plate as shown in some of our advertising. I checked our system, but could not find any record of past correspondence. In my reply sent on Tuesday, January 21 I apologized to the customer that she did not receive an earlier response, but we did not appear to have received her prior message. I continued to explain that vehicles with a flat floor extending from the transmission tunnel to the door opening would cover the sill plate while models that have a recessed floor, such as her **** and ******* would just have the lip along the edge and would not extend over the sill plate. The reply concluded with a request that the customer contact us if she had further questions. The next contact we received from the customer was through the Better Business Bureau complaint. I have checked our system again and have found no evidence of further attempts by the customer to contact us by email or phone. Additionally, no mention of difficulties with the fit of the rear FloorLiner in **** **** was included in the customer contact with ******* Automotive. Given that the customer bought the product directly in our showroom last October, the fact that the FloorLiners do not overlap the sill plate in her vehicles should have been evident at the time of purchase or immediately upon installation in the vehicle. Although we do have a 30 day return and exchange policy on merchandise that is in new and unused condition, we do make exceptions to these policies. I realize from the customer feedback that she has been working on a personal issue regarding a death in the family and that is why there was a delay on her part in contacting us. If the customer would like to return the FloorLiners for a refund, she is more than welcome to drop the parts off at our showroom where the parts were originally purchased, *** ********* ********* in ************ IL. The showroom staff will accept the parts, transfer them to the warehouse to be checked in, and the information will then be forwarded to the credit department for processing. If there are further questions, feel free to contact us and we will be happy to help. Best regards, ***** **** Call Center Manager ******* Automotive - WeatherTech ************** Initial Consumer Rebuttal /* (3000, 7, 2014/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I returned the mats last Monday. I was told that I would receive a credit within 3 to 5 business days. So far I have not received the credit. Perhaps it will show on myvisa by this Monday. Final Business Response /* (4000, 9, 2014/03/19) */ I apologize that the refund did not process more quickly. According to our records, the credit finished posting in our system and was transferred to our third party processor on Monday. Once the processing agent has the information, the transaction is usually reflected on the account within a day or two. Again, I apologize that the refund is taking a little longer than expected. However, everything is processing and you should see the credit shortly. Please let us know if you have further questions and we will be happy to help. Best regards, ***** **** ******* Automotive ************** Final Consumer Response /* (2000, 11, 2014/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) While it took the credit longer to be posted to my account, it hit today. Thank you.

3/7/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: ******************************************************************************************************************************************************************************************************* ********************************** I purchased the listed product directly from the manufacturer ****************************************** The product was used at all times in the vehicle until approximately one month ago while driving the vehicle, I noticed the gas pedal stuck to the floor. I was unaware of the cause of this, and after stomping on the pedal a few times, dislodged the pedal and was able to stop the vehicle. Believing this to be a fluke, I ignored the issue, until approx. 3 weeks ago when the pedal once again stuck to the floor in heavy traffic. This occured while I was passing a vehicle, in traffic, and accelerated the gas pedal by pushing it to the floor. I noticed that when I did this the gas pedal lodged itself behind the WeatherTech ********** floor liner. *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** V**********************************************************************************

Desired Settlement: I want a refund for my purchase, including tax and shipping. The total - as indicated on the receipt (which I still have) is as follows: SubTotal $99.95 Shipping $18.00 Tax $0.00 Total $117.95 I will gladly return the product, as it can no longer be utilized without fear of causing a crash.

Business Response: Final Consumer Response /* (450, 5, 2014/03/07) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Upon making this complaint, I was contacted by the company's president within 2 days. He seemed genuinely interested in making this right, and within one week I had received a new set of floor liners and had mailed the old ones back to the company for inspection. The new set that was sent out fit perfectly, with no problems. I made sure the pedal had adequate clearance from the liner, which it did. I am very happy with how WeatherTech addressed my issue, and plan to be a repeat customer.

2/28/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: In ********* 2013, I contact customer service with regards to a situation with my side window deflectors on my **** ***** **** I have tried several times to get a status via the phone in ***************** Each time I call, the representative indicates that my request is in "Engineering" for review. I have attached repair invoices, in which, I spent considerable expense to correct a problem with your deflectors. I would like to resolve this matter with your company. To date, I have removed the front deflectors and have not used them. Please contact me at your first convenience to update me and provide me with your company's position related to this matter. I purchased the WeatherTech brand in large part due to your reputation as being a solid and reliable company. Your prompt attention to this matter is appreciated. To Whom it May Concern, In ********* 2013, I contact customer service with regards to a situation with my side window deflectors on my **** ***** **** I have tried several times to get a status via the phone in ***************** Each time I call, the representative indicates that my request is in "Engineering" for review. I have attached repair invoices, in which, I spent considerable expense to correct a problem with your deflectors. I would like to resolve this matter with your company. To date, I have removed the front deflectors and have not used them. Please contact me at your first convenience to update me and provide me with your company's position related to this matter. I purchased the WeatherTech brand in large part due to your reputation as being a solid and reliable company. Your prompt attention to this matter is appreciated. Regards, **** ** ******** Home Phone: (XXX) XXX-XXXX Cell: (XXX) XXX-XXXX Email: ********@hged.com ----- Forwarded by **** ********/Hydro/HG&E on 01/13/XXXX XX:XX PM ----- From: *** Delacruz <*********@*************.com> To: "'********@hged.com'" <********@hged.com>, Date: 01/08/XXXX XX:XX AM Subject: Repair Invoices ****, Attached are the invoices for water leak repair. Thanks, *** ******** Service Consultant ******** ***** *** ****** *** *********** ** XXXXX Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX www.*************.com

Desired Settlement: A refund of the prodcut costs and some compensation for repairs

Business Response: Initial Business Response /* (1000, 5, 2014/02/15) */ Thank you for your interest in MacNeil Automotive. I spoke with the engineering department after reviewing the complaint and they let me know that they have been in contact with the customer. The customer claim is that the addition of the side window deflectors allowed water to enter the window frame of his **** ***** *** and this created electrical issues for which he would like us to compensate him. Acura did not change the *** window frames between the 2007 and 2013 model years. During this time period, we have sold thousands of the *** side window deflectors and never encountered the issue the customer described. However, we do take customer concerns seriously and did investigate the claim. The **** just as every other modern vehicle door, will allow moisture to enter the body of the door. For this reason, four drain holes are built in to the bottom of the door frame. Additionally, the electronics housed within the door body are protected from moisture by a plastic film. Upon evaluation of the side window deflectors and the vehicle door design, we concluded that there was no possible correlation between the product and the vehicle failure suggested by the customer. Additionally, according to the **** *** 2013 work order from ******** ***** that the customer provided, the following information was stated: "A client states there is an electrical issue: Driver door was opened in a bad rain storm, alarm went off moments after door was open, then noticed there was no power to windows, seats, etc. Then alarm was going off on its own overnight." The work order concluded: "Suspect water from the rain caused a temporary failure in the system." Based on our own investigation and the information provided in the customer's work order from ******** ****** the issue was not related to the installation of the side window deflectors on the vehicle. In good faith, we have refunded the cost of the deflectors and the initial shipping fee in the amount of $114.95. We are not asking the customer to return he product to us. No further compensation will be forthcoming. Best regards, ***** **** ******* Automotive - WeatherTech

1/6/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: From: ******* Automotive *****@weathertech.comTo: **********@*****.comSent: Monday,***********, 2013 11:08:51 AMSubject: RE: Mats don't fit!Hello,Thank you for contacting WeatherTech!I see that you purchased the items from ***********************, a vendor of ours, all returns for a refund will need to go back through them because they are the original transaction vendor. They can be reached at ************.Thank you, ***************@weathertech.comFrom: **********@*****.comSent: Sunday, ***********, XXXX XX:XX AMTo: ******* AutomotiveCc: **** ****; **********@*****.comSubject: Re: Mats don't fit!Attention: Sales Department,We would like to send floormats back to you and request a full refund $114.93 for the products that do not fit our land rover that we received.*********3, Point Of Sale Withdrawal ******************AXXX-XXX-XXXX ILUS$114.93 floor mats did not fit ********** ****************** yearPlesae send shipping *** or ***** mailer to:***** ******************* Dr.************** XXXXXSincerely,**** and ***** LongFrom: ********@me.comTo: *****@weathertech.com, *****@goarmstrong.com, **********@*****.comSent: Wednesday, ***********, 2013 4:00:20 PMSubject: Mats don't fit!I was impressed with your website and the ease with which I was able to locate and purchase floor Mats for my daughter's ********** ************. I was even more excited when only two days later, with free shipping, they arrived on my doorstep! But, I find it almost impossible to accurately describe my total disappointment when, after unpacking the mats and putting them into the car, they didn't even come remotely close to fitting! It's as though they were designed for a completely different car. Product_Or_Service: Floor Mats All-Weather

Desired Settlement: DesiredSettlementID: Refund Ordered online from weathertech.com $114.93 from WeatherTech, ******* ********** who we ordered from online or have them contact their vendor and have them send our full refund. Thank you.Box is labeled W3 - designed to fit **************** XXXX-XXXXm ****** fj,******** XXXX-XXXXWe have a ****************************

Business Response: Initial Business Response /* (1000, 7, 2013/12/24) */ Thank you for your interest in ******* *********** Although we manufacture the WeatherTech products, we did not sell the mats in question to the customer. The customer purchased the product through another source. Below is a copy of the line from the customer's credit card statement that they forwarded to us in a previous email showing the date of the charge and the information regarding the vendor who sold the product. *********** Point Of Sale Withdrawal AUTO / ACCESSORIES GAXXX-XXX-XXXX ILUS Unfortunately, we are unable to accept a return on the item or issue a refund for the product as we did not sell the item to the customer or charge the customer for the merchandise. As noted in previous customer correspondence that was included in the customer complaint, the customer needs to contact the vendor that sold the merchandise. **** *********** ****** can be reached at ************ as shown on the customer's billing statement or ************ as their website or they can be contacted through their website at www.*********************.com. As this complaint has been directed to ******* ********** in error, we consider the issue closed. Best regards, ***** **** ******* Automotive **************

12/24/2013 Problems with Product/Service
9/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have seen the commercials every day showing "laser" measured, custom fitted floor mats from Weathertech. I ordered mats and side wind deflectors. I paid a premium price and expected premium products. What I received was a floor mat that was not custom fitted to my car but was a standard large floor mat. The wind deflectors were never shipped. Only after I contacted them did they tell me that the items were on back order. The order is now a month old and there does not seem to be any effort on Weathertech to communicate any update to me. So far I am very disappointed with Weathertech.

Desired Settlement: I don't know that there is any settlement that will make me happy with this company. I would like them to stop claiming that their floor mats are "custom". I would like them to be more communicative with their customers. I would like them to ship their orders in a timely matter. However none of that will likely happen and even if it did, it wouldn't change this botched order. You guys are an American manufacturer. You need to step up your game.

Business Response: Initial Business Response /* (1000, 5, 2013/09/03) */ Mr. ***** and the BBB, Regarding Mr. *****'s statement that we stop claiming our floor mats are "custom" , I wish to explain that the television commercials Mr. ***** states he has seen referencing "laser measured", refer to the FloorLiner product. The product Mr. ***** ordered for his 2001 Cadillac DeVille is the All-Weather Floor Mats, which we do not advertise on television at this time or advertise this specific application to be custom. Here is a link to the 2001 Cadillac Deville All-Weather Floor Mat page on our website where the product details explain the following: "All-Weather Floor Mats were intended to give the best possible protection for your vehicle floor. Many of our front mat applications are vehicle specific, while others are determined to be the best possible fit for the application from our many shapes and sizes." http://www.weathertech.com/cadillac/2001/deville/floor-mats-all-weather/. If Mr. ***** is not satisfied with the fit of his All-Weather Floor Mats, we would be more than happy to send him a pre-paid shipping label and credit his account in full. Please let me know if that is what you would like to do. Regarding the backorder situation. We apologize for the delay. Your side window deflectors have been delivered to your shipping address as of August 29th. Tracking number is XXXXXXXXXXXXXXX. Final Consumer Response /* (2000, 7, 2013/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well it sounds like you think this is business as usual. I do admit that the commercial was for the floor liner not the floor mat. The floor liner is not available for my car though. Still feels misleading to me. You completely ignored my complaint that your company was unresponsive. You should have e-mailed me when the order was on back-order. You should have contacted me when it was shipped with a tracking number. This alone would have prevented the BBB complaint. You can consider this case closed but you won't get another order from me. I still say that you need to up your game.

8/13/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: On 6/10/2013 I ordered WeatherTech-Plus pkg order #XXXXXXXX. The total price with shipping was $428.75, My ***** **** Bank **** credit card was charged $461.75. This is $33.00 higher that quoted price, $33.00 was the exact shipping charge so my visa credit card was charged twice for shipping. They did not charge it all at once, they charged me 3 separate times, 06/13/13- $105.90, 06/14/13-$142.95, and 06/17/13-$212.90. I contacted them via phone and was told I would receive a credit within 3-4 business days when it didn't show up on my statement I contacted them via email on 6/13, 6/14, 6/14, 6/17, 7/11, & 7/12 and was told by ****** ***** the same thing each time: A $33.00 credit was issued on 6/21 to your credit card. Contact your bank to find out where the money is. We have a credit invoice for you in your system. I still haven't received credit from them and am wondering how many others they have used their trickle billing tactics on that don't check the total price and pay extra. I contacted ***** **** Bank, the credit card issuer, and they have no record of any credit for $33.00 from ******* automotive products ltd.

Desired Settlement: I want my $33.00 credited back to my credit card.

Business Response: Initial Business Response /* (1000, 5, 2013/08/05) */ Mr. ********, We apologize for the delay and frustration receipt of this credit has caused. Your credit has been resubmitted through our system today. It may take a few days to post to your credit card account. Please let us and the BBB know when the credit appears. Thank you for your patience. Final Consumer Response /* (2000, 8, 2013/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received a credit to my account, I was told that a credit was issued 6/21. I'm insulted that the emails from weathertech basically said I'm too dumb to know how to read a credit card statement and to contact the bank that issued the card so they could read it for me. I'm angry that I had to go to the BBB for action. Thank you Better Business Bureau well done.

7/15/2013 Advertising/Sales Issues
6/18/2013 Problems with Product/Service
5/27/2013 Delivery Issues

Customer Review(s)

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