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A BBB Accredited Business since
BBB has determined that Sulaiman Law Group, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Attorney Registration & Disciplinary Commission
130 E Randolph St, Ste 1500, Chicago IL 60601
Phone Number: (800) 826-8625
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Mickalovski, Director of Operations Mr. Ahmad Sulaiman Esq., Managing Partner
Attorneys & Lawyers Attorneys & Lawyers - Real Estate Attorneys & Lawyers - Bankruptcy & Taxes Attorneys & Lawyers - Litigation Attorneys & Lawyers - Mediation & Arbitration Offices of Lawyers (NAICS: 541110)
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: 8 months ago, placed a down payment for retainer to execute bankruptcy. Withdrew from bankruptcy before any processing. Asked for refund. Refund not provided after repeated verbal and written requests.
Desired Settlement: Full refund of retainer down payment.
Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ Contact Name and Title: ***** ********, President Contact Phone: XXXXXXXXXX Contact Email: **************@sulaimanlaw.com I hope this message finds you well. Mr. ***** is an individual who contacted ******** Law Group, Ltd. needing an analysis to be completed for a potential bankruptcy filing. He called us from out of state and we were able to complete his project because a substantial portion of his assets are located in Illinois. He completed a consultation with me, ***** T. ********, the owner and managing Attorney of ******** Law Group, Ltd. (SLG). His original consultation was on 2-27-2013. The price quoted for the work to be rendered was $3,500. He called SLG and hired us on 4-8-2013. He paid $500 as a down payment, and never paid the complete fee or provided the full information to complete our work. He is a good man and I believe even now that we could do a great job for him and his family. The matter was urgent as there were two competing strategies that could be utilized to address his problem. The office made numerous and repeated requests for information. The attempts to contact Mr. ***** went on for seven months. On November 5, 2013 we disengaged from Mr. *****'s matter due to lack of cooperation and communication. Communication is the cornerstone of our process. It is a partnership. When there is a breakdown in communication between the parties involved, we believed then as we do know, that disengaging was the wise decision to make. To my knowledge and those of the staff I have interviewed on the matter, the information needed to complete the analysis was never received after repeated requests. On 9-20-2014, I was informed that a complaint was filed with your organization. I immediately made two phone calls and left two messages. On 9-22-2014, I personally made two more calls to Mr. *****. I have heard nothing back from Mr. *****. On X-XX-XXXX Mr. ***** contacted our office and stated that he no longer wanted to move forward. This is over two months after we withdrew from the matter. Our retainer clearly states that the Client who hires us, as Mr. ***** did, is retaining us on what is known as a Classic Retainer under Illinois Rules. Translated, that means the money paid is earned upon receipt. We did work in preparing for the analysis that exceed the amount paid. We are not interested in harming Mr. ***** or causing him to lose his deposit, but requesting it in the form of a complaint is not reasonable considering the lack of communication and responsiveness to our office's requests. SLG shall return $500 to Mr. *****, but not in the form of a refund as that would be unfair. We will return it because he requested it. The distinction is that if we return it as a refund that would render our retainer meaningless, as our retainer agreement clearly states that the retainer amount is earned upon receipt, and work was provided that exceeds Mr. ***** $500 deposit. The review of his matter with the attorneys took greater than the amount of the $500 paid. In the interest and knowledge of the fact that we are not perfect and this was an out of state client with Illinois assets we are more than happy to forward the $500 in settlement of this matter favorably and as a gesture of Good Will as he is a good person. Our office is the most positively reviewed firm in the United States of America in our field of Consumer Law. We take these complaints extremely seriously. This is our first BBB complaint to my knowledge in our entire history. I promise Mr. ***** that if he would call me back or respond to our office's requests for information I would be able to get to the bottom of what happened. I sincerely apologize to Mr. ***** for any problems of communication from our side and I wish him the best. Thank You, *****