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BBB Business Review

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BBB Accredited Business since

Raila & Associates, P.C.

Phone: (312) 587-9494 Fax: (312) 587-9484 View Additional Phone Numbers 747 N La Salle Dr STE 700, Chicago, IL 60654 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Raila & Associates, P.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Raila & Associates, P.C. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Raila & Associates, P.C.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 23, 1996 Business started: 12/21/1989 Business started locally: 12/21/1989 Business incorporated 02/06/2013 in IL
Type of Entity


Business Management
Ms. Paula Raila, J.D., President Ms. Andrea A. Raila, Sr. Tax Analyst Mr. Michael C. Rohrbeck, Administrative Manager
Contact Information
Principal: Ms. Paula Raila, J.D., President
Customer Contact: Mr. Michael C. Rohrbeck, Administrative Manager
Number of Employees


Business Category

Attorneys & Lawyers - Tax Tax Return Preparation Taxes - Consultants & Representatives Taxes - Property Tax Consultants Offices of Lawyers (NAICS: 541110)

Products & Services

Raila & Associates, P.C. is a law firm assisting residential and commercial property owners, managers and tenants to achieve property tax relief. It represents clients in appeals at the County and State level, obtaining refunds, reductions in assessed values or savings on current and future tax bills. Raila & Associates, P.C. provides services to clients in Chicago, Northern Illinois and the Midwest region.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.