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Consumer Law Group, LLC

Phone: (877) 509-6415

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/08/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
In May 2013 I agreed to pay $100 of the retainer for my daughter in law to obtain legal services. I was told at that time Bly the 100.00 would be charged to the account. My daughter in law would be responsible for the rest. On June 24th my credit card was charged an additional $400.00. My son in formed me they had defaulted on the payment arrangements with the lawyer. I tried to get the charges reversed but was not successful because I had signed a document saying they could charge my card for legal fees. Not one told me that in the event my son & his wife defaulted I would be charged further amounts. The law office was told by my son that no further charges could go to my credit card. On July 24th my card was charged again another $400.00. I called the law office and spoke with ***** regarding these charges and he told me I need to ave my son or his wife call to get this resolved. They could not furnish and information to me because I am not the client. I asked for a copy f the document I signed saying I gave them permission to continue charging my account and he refused. I told him I'm not authorizing any further charges. I told him I need the $800 credited back to my account and he said they can't until my son and his wife make they payments to cover it first. This seems to be a deceptive way to get the funds.

Desired Settlement
I want to $800.00 credited ack to my credit card. I am not the client and received no services for the money they took.

Business Response
Contact Name and Title: **** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@yourclg.com
To whom it may concern:

Firstly, I would like to state and make clear that it the policy of Consumer Law Group ("CLG") to ensure that each and every client is satisfied with the legal services that we provide. In this spirit, if the CLG client (********* ******** in this case) is willing to sign our termination agreement acknowledging that our services are no longer required, CLG will issue a prompt refund of $800.

That said, I would like to personally address the allegations of Ms. ****** because I find them to be completely misleading, false and even offensive. First and foremost, Ms. ****** signed a payment authorization FOR THE ENTIRE LEGAL FEE and our CLG client executed a Legal Representation Agreement for services they contracted with CLG for. A copy of the signed payment authorization is attached hereto. For privacy and ethical reasons, we have not attached the clients signed contract. The payment authorization alone should demonstrate that we had Ms. ******'s permission and that her intention was to pay the entire legal fee for her relatives. That said, there appears to be buyers remorse of some sort (which is fine) but the method used to receive a refund (slandering CLG to the BBB) is simply unethical and wrong.

On August 25th Ms. ****** (client's relative) called our office to request a refund. Please note, prior to this date, her credit card was charged in May, June and July (pursuant to the attached payment authorization). Why she chose to call in August, over three months after her relatives enrolled with us, is unknown.

****** our AR Manager, simply stated that he needs to contact the client since we have an ethical and even legal duty and obligation to the client to perform services that he contracted for. On August 27th ***** spoke to the husband of the CLG client who told ***** that he would speak to Ms. ****** and "pay her back." We asked that he call us back with any payment information changes within 24 hours to avoid cancellation of his file, however, we never heard back from him. To further complicate matters, the client is difficult to reteach because as he stated, he did not have a cell phone. CLG records all of its phone calls and a copy of these conversations can be retrieved if necessary.

It is unfortunate that Ms. ****** has resorted to making false allegation simply because they have buyers remorse and are trying to circumvent their contractual obligations. That said, as initially stated, if the client is not in need of our services at this time, ********* ******* needs to sign a termination agreement. Once this is done, we will issue the refund in full that the client is requesting. Again, our primary goal is ensure client satisfaction.

I hope this matter is addressed to the BBB's satisfaction. If you have any additional questions, please do not hesitate to contact me.

Sincerely,
**** *****
Managing Member



Consumer Response
I brought ********* to complete the required form almost 2 months ago and I still have not received the refund of $800.00.


Consumer Response
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The business has agreed to refund the $800.00 as long as I close the complaint. I will file a new complaint if they do not refund the money by the end of January.

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