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BBB Accredited Business since

AAA Chicago

Additional Locations

Phone: (866) 968-7222 Fax: (630) 499-9600 View Additional Phone Numbers 975 Meridian Lake Dr, Aurora, IL 60504 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAA Chicago meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AAA Chicago include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 8
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AAA Chicago
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1930 Business started: 01/01/1905 Business started locally: 01/01/1905
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420

Type of Entity

Sole Proprietorship

Business Management
Ms. Alicia Lyles, Regional President Mr. Robert Burke, Manager, Insurance Regulatory Complaint Resolution Ms. Beth Mosher, Public Affairs Director
Contact Information
Customer Contact: Mr. Robert Burke, Manager, Insurance Regulatory Complaint Resolution
Principal: Ms. Alicia Lyles, Regional President
Number of Employees


Business Category

Auto Clubs & Associations Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Life Maps - Publishers & Distributors Civic and Social Organizations (NAICS: 813410)

Alternate Business Names
AAA AAA Chicago Motor Club AAA Insurance AAA Motor Club AAA Travel Agency Chicago Motor Club The Auto Club Group
Additional Information

Phone Number: 1-866-YOUR-AAA

Customer Review Rating plus BBB Rating Summary

AAA Chicago has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.