Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          AAA Chicago has 44 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • AAA Chicago

              975 Meridian Lake Dr Aurora, IL 60504-4929

              BBB Accredited Business
            • AAA Chicago

              3910 N Mulford Rd Ste 1200 Rockford, IL 61114-8073

              BBB Accredited Business
            • AAA Chicago

              6234 Northwest Hwy Crystal Lake, IL 60014-7933

              BBB Accredited Business
            • AAA Chicago

              1840 S. Arlington Hts. Rd. Arlington Heights, IL 60005-3764

              BBB Accredited Business
            • AAA Chicago

              7331 Lemont Rd Downers Grove, IL 60516-3807

              BBB Accredited Business

            Business ProfileforAAA Chicago

            Associations
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Phone Number: 1-866-YOUR-AAA
            See all additional business information

            At-a-glance

            Customer Reviews

            1.4/5stars

            Average of 40 Customer Reviews

            Customer Complaints

            84 complaints closed in last 3 years

            36 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1930

            Years in Business: 119

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 9 million members.

            Business Details

            This is a multi-location business.

            Find a Location

            AAA Chicago has 44 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • AAA Chicago

                975 Meridian Lake Dr Aurora, IL 60504-4929

                BBB Accredited Business
              • AAA Chicago

                3910 N Mulford Rd Ste 1200 Rockford, IL 61114-8073

                BBB Accredited Business
              • AAA Chicago

                6234 Northwest Hwy Crystal Lake, IL 60014-7933

                BBB Accredited Business
              • AAA Chicago

                1840 S. Arlington Hts. Rd. Arlington Heights, IL 60005-3764

                BBB Accredited Business
              • AAA Chicago

                7331 Lemont Rd Downers Grove, IL 60516-3807

                BBB Accredited Business
              BBB File Opened:
              1/1/1930
              Years in Business:
              119
              Business Started:
              1/1/1905
              Business Started Locally:
              1/1/1905
              Business Incorporated:
              6/7/2005
              Accredited Since:
              3/1/1930
              Type of Entity:
              Corporation
              Alternate Business Name
              • Road Service, Inc.
              • AAA Auto Club Group
              • AAA Travel Agency
              • Chicago Motor Club
              • The Auto Club Group
              Related Businesses
              Business Management
              • Ms. Alicia Lyles, Regional President
              • Ms. Beth Mosher, Director of Public Relations
              • Mr. Rob Barber, Assistant Vice President
              Contact Information

              Principal

              • Ms. Alicia Lyles, Regional President

              Customer Contact

              • Ms. Vicki Varzino, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (630) 499-9600
                Other Fax

              Phone Numbers

              Website Addresses

              Customer Complaints

              84 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/12/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              They put my battery in and didn't reprogram it. Causing my car to have a bunch of other problems.
              Read More

              Customer Reviews

              40 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charlene S

              12/04/2023

              Terrible service - and scammers! If I could rate them a -5, I would. I have a 3 year warranty on a battery I purchased from them. I called them to change my car battery on Wednesday because it was dead. After it took them 5 hours to get to me, I was told they do not change batteries AT NIGHT. On Thursday I called for someone to come out - after, again, another 5 hours, I was told they could not replace my battery because it was completely dead "and it is a possibility that something else in your vehicle is draining your battery" and that I needed to go to an auto shop to have it tested and charged. Sunday someone came out, jumped started it and told me the same thing. I drove my vehicle directly to AutoZone, and AutoZone told me it was a bad battery and that aaa NEEDED to replace it because its under warranty. Fortunately I didn't take aaas advice and have the auto part store fully charge it - because Monday morning (today), the same guy who came out Wednesday, "tested" it and I was told the battery wasn't at 100% but its fine (because it still had the charge from yesterday). So, basically, if the battery is completely dead, they can't replace it because a dead battery is not covered under warranty - but if it has a little charge - they can't replace it because it's not completely dead. Therefore the warranty doesn't cover it. Additional to the fact that the battery is evidence of itself that its bad because it keeps going dead, I also have test results from both AutoZone and ******* auto parts contradicts everything aaa says. At this point, I have to LOL these people are scammers! My advice to customers, don't EVER buy a battery from aaa! 

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.