Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

iCanvas.com

Additional Locations

Phone: (800) 980-1089 8280 Austin Ave, Morton Grove, IL 60053 http://www.iCanvas.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that iCanvas.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for iCanvas.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on iCanvas.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 12, 2012 Business started: 03/02/2006 in IL Business started locally: 03/02/2006 Business incorporated 03/02/2006 in IL
Type of Entity

Corporation

Business Management
Mr. Leon Oks, President Mr. Mike Hackney, Marketing Director
Contact Information
Principal: Mr. Leon Oks, President
Business Category

Art Goods Art Dealers (NAICS: 453920)

Alternate Business Names
Kroto, Inc.
Products & Services

This company offers Canvas Art Prints and Custom Canvas Art


Additional Locations

  • 6211A W. Howard St.

    Niles, IL 60714 (800) 980-1089

  • 8280 Austin Ave

    Morton Grove, IL 60053

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/27/2014 Problems with Product/Service
1/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a canvas in 2011. The company guarantee's product for 100 years. The canvas had color separation. After emailing proof a replacement was sent. The replacement was poor quality. The Cust Service Mgr would not send another replacement and offered replace with a different selection. I have followed up a few times via email and spoke to Justin by phone. No word on when canvass will ship and no response to recent emails.

Desired Settlement: The company appears unwilling to honor their warranty policy. Send ************* that I've bee waiting for for almost 3 weeks or send a refund for the original canvas, Sunset in Venice.

Business Response: Initial Business Response /* (1000, 10, 2013/12/30) */ To whom it may concern, ******************************************, original order was placed on 12/8/2011 for 3 art pieces. All 3 pieces were delivered on time with one arriving damaged in transit. The piece Sunrise Impressions was promptly replaced within 1 week of first delivery. We were contacted a second time by *********** on 10/1/2012 with complaint stating that paint was peeling off of Sunrise Impressions that was shipped just shy of one year previously. As per our guarantee, replacement piece was sent with *************************************. Delivery was made on 10/13/2012. We were then contacted a 3rd time by *********** on 9/20/2013 where she stated the new Sunrise Impression was below standards. We offered a different piece and had sent the Almond Blossom piece she requested, which was unknowingly lost in transit. With receipt of complaint from BBB we have had the warranty replacement piece reshipped again and show it as delivered with *** tracking number: ******************* We are also attempting to contact *********** via phone for further follow up. If any clarification or identification is required please let us know. ********************* Final Consumer Response /* (2000, 16, 2014/01/10) */ Final Business Response /* (4000, 14, 2014/01/09) */ To whom it may concern. Attached please find a copy of receipt for the recent warranty replacement piece. As requested the number for our CEO is ********************** If you have any questions, please let us know. *************************************************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on iCanvas.com
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)