Business ProfileforUnique Repair Services

I call *** they tell me that my condenser is covered and give me your number. When I call to schedule I tell the operator that my fridge is 6 years old and that ** said my parts are covered under warranty for 10 years. So, I make the appointment to have you guys come out and pay the $139 fee. When the gentleman arrives at my house and I tell him the same story I told your scheduler he tells me that your company is not going to submit for reimbursement from *** because ** doesnt cover it after more than five years I explained to him thats not what ** told me and that I have a 10 year warranty and I even show him in the manual the warranty information. He still tells me that I am going to have to pay for all the parts and that his company wont submit it to ** because they dont get paid on it then shows me an estimate for almost $1000. You want me to keep paying the $139 but I dont see how this is my fault. If that is what your technician is going to say why would your scheduler not tell me that when I call, why would I have paid you $139 to come out to my house if I knew in advance thats youre not going to submit for parts. I completely feel scammed and then your management wasnt very helpful at all so I filed the chargeback and Im resorting to posting online, its really not cool to make your customers feel scammed and even if you made a mistake, the customer isnt the one who should be eating the cost for that. This took place on March 8th, 2024. The short ofthis is, i feel that if the technician knew that they wont submit for warranty past 5 years, why would the scheduer not tell me that when I spoke to him and scheduled a service call. I never would have paid the fee if I knew in advance they wont submit for parts. I told them my fridge was 6 years old and purchased in 2018.