BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Optimal Solutions Services Inc.

Additional Locations

Phone: (773) 582-5500 View Additional Phone Numbers 4943 W 87th St Apt 1e, Oak Lawn, IL 60453


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The majority of consumers allege receiving poor quality service and state that the company has failed to fix the initial projects that Optimal Solutions was contracted for. Subsequent attempts at communicating with the company were allegedly ignored. Some complaints resulted in additional repair visits, however consumers allege that on many occasions company representatives failed to show up for the scheduled appointments and did not advise consumers of this in advance.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Optimal Solutions Services Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 27, 2006
Business Category

Appliances - Major - Parts & Supplies Appliances - Small - Dealers Appliances - Small - Service & Repair Travel Agencies & Bureaus Household Appliance Stores (NAICS: 443141)

Alternate Business Names
AllState Appliance AllState Home Appliance Repair Company Optimal Solution Appliance Service Co Optimal Solution Company Optimal Solution Dishwasher Service Co Optimal Solution Heating & Air Conditioning Service Co Optimal Solution Range Oven Stove & Microwave Service Co Optimal Solution Refrigerator Service Co Optimal Solution Washer & Dryer Service Co Qtars Quality Appliance Inc. Quality Dishwasher Service Co Quality Heating & Air Conditioning Service Co Quality Range Oven Stove & Microwave Service Co Quality Refrigerator Service Co Quality Washer & Dryer Service Co
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.