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          Grand Appliance & TV-Chicago has 1 locations, listed below.

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            Business ProfileGrand Appliance & TV-Chicago

            Major Appliance Dealers
            BBB accredited business

            Contact Information

            1300 W North Ave

            Chicago, IL 60642-1512

            Visit Website
            (773) 252-1908

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            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2007

            Years in Business: 94

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1300 W North Ave, Chicago, IL 60642-1512
            BBB File Opened:
            4/6/2007
            Years in Business:
            94
            Business Started:
            1/1/1930
            Business Started Locally:
            1/1/1930
            Business Incorporated:
            5/22/1987
            Accredited Since:
            4/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grand Appliance, Inc.
            Business Management
            • Mr. Chris Larsen, Customer Service Manager
            Contact Information

            Principal

            • Mr. Chris Larsen, Customer Service Manager

            Customer Contact

            • Mr. Chris Larsen, Customer Service Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a $1700 washer/dryer that keeps giving me an error message and is not functioning properly. It is not drying my clothes. I contacted Grand and they refer it to the manufacturer and the manufacturer only works Monday-Friday and only schedules appointments in the middle of the day. That requires me to take off work. I cannot afford to take off work. He told me that is what people have to do. He told me that I should be using my sick days. He told me I just have to deal with it. I want to exchange my unit that is a lemon for a unit that is functioning. I spoke with the supervisor **** and he was rude, unprofessional and offensive. I asked for his manager's name and number and he refused to escalate this concern. Then he hung up on me.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kelly M

            01/21/2024

            They Dont DELIVER what you paid for! Made a purchase, scheduled delivery, day of delivery tracked the delivery process, updated provided, finally received message to greet driver However they NEVER arrived!!!! We then try to contact the driver and the store as we are very confused. We then received a cancellation notification. After trying to contact them again. The driver calls back about 20 later to say I am tired because I woke up at 5am today I cant deliver your order, call next week to reschedule
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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