Business ProfileforGrand Appliance & TV-Chicago

I bought and moved into my current address, a condo, in ******* on Nov 21st 2023. The condo was renovated and resold to me within three months. All the appliances were kitchenaide purchased at grand appliance in *******. They were advertised as new never used before then I discover they were floor models. Before I moved in upon inspection the freezer door would not open due to ice formation that was corrected upon move in and then the ice started to form again. The dishwasher hadnt worked properly since I moved in and caused three leaks so far under my sink. The building engineer came up said maybe it wasnt hooked up properly or wasnt hooked up separately from the sink. Also the dishwasher doesnt work on any other cycle but wash. I immediately called the condo seller after the leaking was temporarily stopped by building maintenance. I was advised to call Grand Appliance as they held a yrs warranty on the appliances. I called multiple times getting no answer or return call. The only people that answered were the sales team of course. They told me that *************************** was in charge of this problem. I specifically asked was there anyone else since he didnt return calls the seller tried to call also and got no response. I emailed ****** on Dec 5th ******************************************************************* getting someone out to me to look at the dishwasher and refrigerator. Also when I had the leak water seeped under the dishwasher at which point I noticed exposed wires and no cover. ****** assured me that he would order the parts and get back to me that day dec 7th 2023 with the delivery date and the service call date. I never heard back. Over the Xmas holiday the temporary fix on the leak gave way and water filled up into the dishwasher from the sink. ****** finally called yesterday Dec 28th. 21 days later with all kinds of excuses. I called kitchenaide they said a tech could be there in two days and the parts were in stock. ****** is an incompetent liar