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This Business is not BBB Accredited
Best Buy-West Dundee
Phone: (847) 836-6040Fax: (847) 836-6049979 W. Main, Dundee, IL 60118-2059
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Best Buy-West Dundee is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating because complaints against it are handled by another BBB.
This company's headquarters is located outside of our service area. The company has asked that all complaints and requests for information should be directed to the BBB in Minneapolis MN. They can be reached at 651-699-1111 or you can access their website at www.mnd.bbb.org.
This company has agreed to use special procedures including mediation and arbitration if necessary to resolve complaints. The Bureau has received complaints on Best Buy, which have all been responded to promptly with the majority of customers being satisfied with the company's response. The complaints are mainly regarding defective merchandise, unavailability of advertised items, failure to provide repairs within a reasonable time and unsatisfactory service. Best Buy responded to customer complaints by saying that the defective merchandise can be exchanged or repaired if the product is under warranty. In addition, the company states that they have made adjustments to their advertising and delivery policies and hope to have all products available for the consumer, as advertised. Repair delays are being addressed by the company, and they believe that the time delays will improve with new policies and procedures. Best Buy has been cooperative with the Bureau.
Customer Complaints Summary
BBB Serving Chicago and Northern Illinois does not process any complaints against this company. Any complaints are directed to BBB serving Burnsville, MN for processing. For a full report contact BBB located in Burnsville, MN at (651) 699-1111 or http://minnesota.bbb.org.
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Best Buy-West Dundee is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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