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Best Buy-Schaumburg

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Phone: (847) 843-3515Fax: (847) 490-8508900 E. Gulf Road, SchaumburgIL 60173-4504

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BBB Accreditation

Best Buy-Schaumburg is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because complaints against it are handled by another BBB.

This company's headquarters is located outside of our service area. The company has asked that all complaints and requests for information should be directed to the BBB in Minneapolis MN. They can be reached at 651-699-1111 or you can access their website at www.mnd.bbb.org.
This company has agreed to use special procedures including mediation and arbitration if necessary to resolve complaints. The Bureau has received complaints on Best Buy, which have all been responded to promptly with the majority of customers being satisfied with the company's response. The complaints are mainly regarding defective merchandise, unavailability of advertised items, failure to provide repairs within a reasonable time and unsatisfactory service. Best Buy responded to customer complaints by saying that the defective merchandise can be exchanged or repaired if the product is under warranty. In addition, the company states that they have made adjustments to their advertising and delivery policies and hope to have all products available for the consumer, as advertised. Repair delays are being addressed by the company, and they believe that the time delays will improve with new policies and procedures. Best Buy has been cooperative with the Bureau.

Customer Complaints Summary

BBB Serving Chicago and Northern Illinois does not process any complaints against this company. Any complaints are directed to BBB serving Burnsville, MN for processing. For a full report contact BBB located in Burnsville, MN at (651) 699-1111 or http://minnesota.bbb.org.

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Additional Information

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BBB file opened: 02/09/1993Business started: 01/01/1966
Contact Information
Principal: Mr. John Dow (Manager)Customer Contact: Mr. Chris Miller (Customer Relations)
Business Category

Appliances - Major - Dealers

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