BBB Business Review

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This business is not BBB accredited.

Al Grace Appliance

Phone: (815) 637-8676 Fax: (815) 637-0945 811 W Riverside Blvd, Rockford, IL 61103 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Al Grace Appliance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Al Grace Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 13, 2006 Business started: 01/01/1962 Business started locally: 01/01/1962 Business incorporated 04/03/1978 in IL
Type of Entity


Business Management
Mr. Brad Born, Vice President Mr. Al Graceffa, President Mr. Louis Graceffa, Vice President
Contact Information
Principal: Mr. Brad Born, Vice President
Business Category

Appliances - Major - Dealers Appliances - Used Appliances - Major - Parts & Supplies Appliances - Small - Dealers Barbecue Equipment & Supplies Compactors - Waste - Household - Dealers Dishwashing Machines - Dealers Dishwashing Machines - Supplies & Parts Electronic Equipment & Supplies - Dealers Garbage Disposals - Household Home Theater Mattresses Microwave Ovens - Dealers Microwave Ovens - Supplies & Parts Ranges & Ovens - Dealers Ranges & Ovens - Service & Repair Ranges & Ovens - Supplies & Parts Refrigerators & Freezers - Dealers Refrigerators & Freezers - Service & Repair Refrigerators & Freezers - Supplies & Parts Television & Radio - Dealers Vacuum Cleaners - Household - Dealers Washers Washing Machines & Dryers - Dealers Air Conditioning Repair Dishwashing Machines - Service & Repair Microwave Ovens - Service & Repair Washing Machines & Dryers - Service & Repair Washing Machines & Dryers - Supplies & Parts Internet Shopping Home Electronics Air Conditioning Supplies & Parts Ice Cream Freezers Contractor - Home Performance Home Automation Dehumidifying Equipment Range Hoods & Canopies Wine Storage Equipment Air Conditioning Equipment - Room Units Household Appliance Stores (NAICS: 443141)

Alternate Business Names
AL Grace, Inc. Grace Appliance
Products & Services

Window Air Conditioners
Portable Air Conditioners
Casement Air Conditioners
Slider Air Conditioners
Specialty Air Conditioners

Gas Ranges
Professional Ranges
Electric Ranges
Coil Ranges
Smooth-Top Ranges
Gas Cooktops
Electric Cooktops

Gas Wall Ovens
Electric Wall Ovens
Combo Wall Ovens

Upright Freezers
Chest Freezers

LP Gas Grills

Microwave Ovens
Countertop Microwaves
Over-the-Counter Microwaves
Build-In Microwaves
Warming Drawers

Kitchen Ventilation
Convertible Hoods
Ducted Hoods
Ductless Hoods
Professional Hoods

Built-In Dishwashers
Portable Dishwashers

Trash Compactors
Garbage Disposals

Top Load Washers
Front Load Washers
Combination Washer/Dryer

Gas Dryers
Electric Dryers
Front Load Dryers
Combination Washer/Dryer
Top Load Dryers

LCD Televisions
Plasma Televisions
Projection Televisions
LED Televisions

Top Mount Refrigerators
Bottom Mount Refrigerators
Side by Side Refrigerators
Built-In refrigerators
French Door Refrigerators
Compact Refrigerators

Specialty Refrigeration
Wine Storage
Refrigerated Drawers

Home Theater This business offers sales, parts, and service for home appliances, including but not limited to: clothes washer/dryers, refrigerators, dishwashers, ranges, microwaves, freezers, air conditioners, dehumidifiers, televisions, and mattresses.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.