BBB Business Review
BBB Accredited Business since 07/01/1976
Abt Electronics & Appliances
Phone: (847) 967-8830Fax: (847) 544-2270View Additional Phone Numbers1200 Milwaukee Ave, Glenview, IL 60025-2416www.abt.com
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BBB Accreditation
A BBB Accredited Business since 07/01/1976
BBB has determined that Abt Electronics & Appliances meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Abt Electronics & Appliances' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 55 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 7 |
| Billing / Collection Issues | 3 |
| Delivery Issues | 6 |
| Guarantee / Warranty Issues | 3 |
| Problems with Product / Service | 36 |
| Total Closed Complaints | 55 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topAbt Electronics & Appliances has requested that before filing a BBB inquiry, consumers contact Randy Goldman, Store Manager, at rgoldman@abt.com or 847-544-2503.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Abt Electronics & Appliances will resolve the matter for you in an expedient manner.
Contact Information
Primary Contact: Mr. Robert J. Abt (CEO)Complaint Contact: Mr. Ricky Abt Mr. Billy Abt (President)Business Category
Appliances - Major - Dealers, Furnace Sales & Service, Humidifying Apparatus, Coffee Brewing Devices, Global Positioning Systems, Cellular Telephone Service & Supplies, Home Electronics, Water Heaters - Dealers, Watches - Dealers, Washing Machines & Dryers - Dealers, Video Equipment - Sales & Rentals, Vacuum Cleaners - Household - Dealers, Television & Radio - Dealers, Refrigerators & Freezers - Dealers, Ranges & Ovens - Dealers, Photographic Equipment & Supplies - Retail, Microwave Ovens - Dealers, Kitchen Accessories, Home Theater, Garbage Disposals - Household, Furniture - Retail, Exercise Equipment, Electronic Equipment & Supplies - Dealers, Dishwashing Machines - Dealers, Cutlery, Cooking Utensils, Computer Printers Sales & Service, Computers - Dealers, Compactors - Waste - Household - Dealers, Barbecue Equipment & Supplies, Auto Radios & Stereos - Sales & Repair, Appliances - Small - Dealers, Antennas, Juice Extractors, Generators - Electric, Dehumidifying Equipment, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Air Conditioning Contractors & Systems
Alternate Business Names
Abt ElectronicsBBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
Refunds and ExchangesContracts
Computer Industry tip
Choosing a Cell Phone Service
Air Conditioning Service and Maintenance
BBB Tips on Joining a Fitness Facility
Cellular Service Plans
Changing Wireless Carriers? You Can Now Keep the Same Number
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
HDTV Brings New Meaning to TV Watching
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Picking a Computer for Your College-Bound Student
Safety Considerations When Using Kerosene Heaters
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
LocationsX
1 Locations
-
1200 Milwaukee Ave
Glenview, IL 60025-2416(847) 544-2562Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Abt Electronics & Appliances is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Appliances - Major - Dealers
Refunds and ExchangesContracts
Computer Industry tip
Choosing a Cell Phone Service
Air Conditioning Service and Maintenance
BBB Tips on Joining a Fitness Facility
Cellular Service Plans
Changing Wireless Carriers? You Can Now Keep the Same Number
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
HDTV Brings New Meaning to TV Watching
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Picking a Computer for Your College-Bound Student
Safety Considerations When Using Kerosene Heaters
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.