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Consumer Complaints

BBB Accredited Business since 10/01/2012

Stateline Rental Properties

Phone: (815) 398-8886Fax: (815) 231-8459

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Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues2
Problems with Product / Service2
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints5

Complaint Breakdown by Resolution

Complaint Resolution Log (5)BBB Closure Definitions
02/25/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Delayed completion of repair

Complaint: A project was started at the begininng of winter to replace the steps and walkways in front of the buildgins. There were no signs of any defects before this project was started. It has gone unfinished since the first snow and there is no safe way to enter or leave the building, it's downhill through snow and ice. I, along with my roommate have slipped and fell several times entering and exiting the premise, we currently do not have insurance so cannot visit a doctor for our injuries.I have made complaints when visiting the office and was told they had nothing to do with it, that it was an independent contractor in charge of the repairs. Our neighbors have slipped and fell and are in the process of filing a lawsuit because they have tried to contact the managers and have yet to receive a response. They are doing nothing to finish this hazard or make any accommodations. They have also walked into our apartment without prior notice and without our consent. They have violated their contract with us that they must notify us before entering our apartment as well. I am going to gather a petition from the other tenants about this issue requesting accommodation for the hazard they have placed us in. Lastly, it has come to my attention the rent for the third story units in this complex have a higher rent than the lower units this is unfair. It is absurd to start a replacement on the entryway of a complex during winter knowing it would not be finished creating an dangerous conditions for the elderly/handicapped and all tenants.

Initial Business Response
Contact Name and Title: *****
Contact Phone: XXXXXXXXXX
Contact Email: *************************
We started the project due to the crumbling sidewalks. This particular building that he is referring to does have a sidewalk that has not been replaced as it is in good condition, which can be used to walk to vehicles. The sidewalk runs in front of the entire building. The stairs he is referring to has barricades. There was no reason for anyone to be on the steps where the barricades were located. We have not been notified the tenants have fallen. He has not called our office. We would not have mentioned anything to a tenant about a contractor. We have been in contact with the neighbors in the building regarding allegations of a fall that they had and can't prove where they fell, but was not on the steps. The parking lot is plowed and salted when it snows or ice. They were given a 24 hour notice per their lease for us to enter their unit. The location of the property is a nice place, but these tenants (******) has punched holes in bedroom doors. What we charge for the apartments is different for all floors and based on the apartment. The concrete work has been completed and was completed before this complaint was filed.

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
I will address all of these issues in different paragraphs.

First of all, the steps were not crumbling away so badly that this project needed to be started during this season (winter). The project was started after the winter months had begun on a building across from ours, but was finished, when they started on ours. They left the stairs covered in a tarp and a barricade for months, so that we could not use them. Since November until just a couple days ago (surprisingly), the stairs were covered in the tarp and barricades, leaving the tenants to either walk the entire length of the walkway to the other side of the parking lot and then trek through many feet of snow and ice (which, in this inclement weather, just walking a few feet has been dangerous, due to a severe lack of salting and plowing). What most tenants from my building instead did was to walk down the hill from the sidewalk to where our cars were parked just in front of our building. The hill is not easy to walk down in a foot of snow or in the ice storms we have had, and I have photos of bruises my girlfriend obtained from falling while trying to get to the car because we could not use the steps because they were obviously covered in tarp and barricaded. The issue with the stairs/snow was brought up in the office to a receptionist who then told me that the project had been taken on by a sub-contractor and it was out of their control. Any other tenants in the two buildings (3803 and 3805) will complain about the danger this entire unnecessary project has caused. I can understand this project being taken on in the summer not in the middle of this extreme winter.
Second, as far as receiving a 24 hour notice prior to them entering our building, this is completely untrue. We were told notices were put on our doors beforehand, but there was nothing on our door as well as our neighboring apartment (E)'s door that I had noticed. On the day that the inspection happened, me and my girlfriend (****** ******* fellow lessor) were in our bedroom when we heard a knock on the door. Upon getting dressed, I left my bedroom to find that ***** and an unidentified male had already entered the apartment with their key, without our consent or knowledge, not even giving us a chance to answer the door before entering. They announced they were there for an "inspection". At that point, the inspection commenced, all the while ***** criticized every small thing that was slightly imperfect. While the condition of our apartment is not the focus of this complaint, as we still have a lease with this company and have plenty of chances to replace/fix/pay for any damages, being harassed about the state of our personal home, with no prior notice, is unacceptable and ILLEGAL.
Thirdly, if the concrete work was completed, why were the stairs still blocked off for usage until not only a couple days ago? There also used to be railings to hold onto while going down said stairs, but there no longer are. We have spoken with our fellow neighbors and received a copy of their formal complaint in writing to Stateline Rental Properties regarding their fall as well as their announced documentation of the parking lot and it's neglect to corroborate our claims. This company is breaking the law on many different levels.

Final Business Response
The steps were crumbling, we don't spend the money to fix concrete if it doesn't need to be fixed. The project actually started in October, the property is large and the particular building was the last one to be done. The steps were covered in heating blankets and barricades for the concrete to cure. Again, they had a sidewalk to use, which was cleared. The steps have been completed, the handrails are up. Nobody asked the tenants to walk to hill, there is a sidewalk. They never had to track through several feet of snow and ice. Our snow plows took care of the property consistently. And there was never several feet of snow on the sidewalk at one time. We never heard from the alleged ice. When we do our projects is no concern to the tenants, we do the projects to continue to keep the tenants safe. As far as a 24 hour notice, we gave a 24 hour notice to the entire property. ****** was home and allowed us to come into his place. When I asked him about the holes in the door, he stated he was drunk and got angry. ***** did ask about the damage to the unit and how it occurred, ****** stated again that it happened while he was intoxicated. Again, as we answered in the neighbors complaint, the handrails are up. If you look back at their previous answer, they got a copy of the neighbors formal complaint in writing and trying to collaborate with them. Last but not least, ****** was given a 5 day notice as required by IL law on the 16th of January, called our office on the 20th of January that he was going to get help with his unpaid rent and started on this complaint on the 21st of January. He too is also in the middle of an eviction. His rent has been unpaid for the last two months, the last payment we received from him was on December 11th.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

02/11/2014Advertising / Sales Issues | Read Complaint Details

Additional Notes

Complaint Category: Bait & switch advertisement

Complaint: I signed an agreement to rent a property for 675 a month plus the electric bill. Three days before I was to move in they called and said that I was going to also have to pay the gas bill.

Initial Business Response
Contact Name and Title: *****
Contact Phone: XXXXXXXXXX
Contact Email: *************************
Perspective Tenant never had a signed rental agreement. We offered her security deposit back to find a property she would be happy with. They did see the gas lines going into the property. At which point she stated she was unable to get Nicor (gas) put into her name due to past due bill. We tried to place her into a property with all electric, she refused. So Again, we offered her deposit back.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

11/19/2013Billing / Collection Issues | Read Complaint Details

Additional Notes

Complaint Category: Improper collection practices

Complaint: ********* has enacted a parking fee of 10 dollars, 3 months after signing the lease. This fee was Automatically charged out of my rent debit payment without my permission when I made my online rent payment. I pay my rent on time every month. Now my rent will be late due to 10 dollars which was subtracted from my rent payment. Stateline fails to call me back concerning the matter. I can not leave voicemails because mailboxes are full. Answering service has passed on messages but still no phone call returned. This 10 dollars parking fee was not in the original agreement of the lease and I was not offered a new lease agreement to discuss this fee. In my eyes this 10 dollars was stolen from me. I have not agree to this parking charge and upon signing the lease was never told a parking fee would soon be enacted. I plan to take this to the full extent of my rights as a tenant.

Initial Business Response
Contact Name and Title: *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ************************
Good morning
I have spoke to ***** and thought we had resolved this issue already. He has a zero balance. When you go online to pay your rent if there is any other charges such as late fee, parking stickers or maintenance it will apply the funds to them first UNLESS you direct the funds otherwise. None the less the issue has been resolved. He will still need to forward his vehicle info to the office and we can put it in his file.
Thank you for your time

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/21/2013Billing / Collection Issues
10/25/2011Problems with Product / Service

Industry Comparison| Chart

Apartments, Rental Vacancy Listing Service, Real Estate Rental Service, Property Management - Industrial & Commercial, Property Management, Project Management, Leasing Service, Apartment Finding & Rental Service, Building Maintenance


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