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            Business ProfileNatural Falls Resort Apartments

            Apartments

            Contact Information

            7940 Willow Wood Way

            Woodridge, IL 60517

            (630) 985-3200

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7940 Willow Wood Way, Woodridge, IL 60517
            BBB File Opened:
            2/1/2008
            Years in Business:
            16
            Business Started:
            2/1/2008
            Business Started Locally:
            2/1/2008
            Alternate Business Name
            • Natural Falls Resort Apt
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            08/11/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My family and I have been visiting my brother who's lived there for almost 4yrs. Every time they have a maintenance issue, it takes them weeks to respond. Laundry room is always broken. My car was towed 8/3/2021 before midnight as there are no definitive information as to when they'll be towing vehicles. The towing company was told after 8pm, the office people tells us it's after 9pm, but originally told residents it's after midnight. There are no signs as to where visitor's can park, no signs as to who tows and where to call. ***, the manager, is EXTREMELY rude! We were trying to speak to him about our situation and asked for his help and he hang up the phone on us. We spoke to their employees and some of the residents and he treats everyone very poorly. If people are paying rent, they have the right to place their complaints and be addressed appropriately. He should not be managing any place if he cannot treat people with decency.

            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB of Chicago & Northern Illinois

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