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BBB Business Review

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BBB Accredited Business since

Downtown Apartment Company, LLC.

Phone: (312) 772-3929 View Additional Phone Numbers 180 N Wacker Dr # 104, Chicago, IL 60606 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Downtown Apartment Company LLC is a free apartment finding service focused on luxury and high-end apartments. Located in Chicago, IL, this company serves downtown Chicago, including locations in Streeterville, Gold Coast, Old Town, the Loop, Near West Loop, Near South Loop, Lakeshore East, River North and more. The company was formed in 2009 and provides its services for free to individuals. Their clients make it a point to live close to the office, nightlife and other downtown amenities.

The service begins when an individual calls or emails the company to request help finding an apartment. The client is then asked questions about their specific tastes and interests in an apartment and are presented with some options and ideas about an apartment that fits their needs, including some options that they might have not considered in their initial search. After a discussion of some of the top options with the client, one of the company's trained leasing consultants will arrange showings, while taking the client from one apartment to the next, all for free. The client is offered advice on every apartment they view. The agent will discuss all the options available to the client, and if the client decides on a building or an apartment that they looked at while touring with Downtown Apartment Company, the building or landlord pays the company a commission. Visit the website for Downtown Apartment Company to view biographies of the staff, see the current listings and contact the company to begin the process of viewing luxury high-end apartments.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Downtown Apartment Company, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Downtown Apartment Company, LLC. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Downtown Apartment Company, LLC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 28, 2012 Business started: 07/01/2009 Business started locally: 07/01/2009 Business incorporated 07/01/2009 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Benjamin Creamer, Co-Owner/Managing Broker Ericka Rios, Co-Owner
Contact Information
Principal: Benjamin Creamer, Co-Owner/Managing Broker
Business Category

Apartments Real Estate Apartment Finding & Rental Service Lessors of Residential Buildings and Dwellings (NAICS: 531110)

Alternate Business Names
R.H. Creamer

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.