This Business is not BBB Accredited
My Place Apartments
Phone: (773) 975-9400Fax: (773) 975-94031152 W Diversey Pkwy, Chicago, IL 60614-1319
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My Place Apartments is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered My Place Apartments' rating include:
- 62 complaints filed against business
- Failure to respond to 27 complaints filed against business.
- 9 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||53|
|Total Closed Complaints||62|
Additional Complaint Information
A review of consumer complaints filed with the BBB of Chicago & Northern Illinois against My Place Apartments delineates a pattern of consumer allegations.
In the complaints, consumers allege they have not been provided apartment listings that match the housing requirements they had shared when initiating service with the business. Consumers also claim that the business collects the first month's rent and security deposit for these apartments prior to providing consumers with any information regarding the units. Moreover, consumers allege that the business has not refunded these fees when they have chosen not to sign leases for the apartments that the business had showed them, which did not suit their needs.
On October 8, 2014, My Place Apartments informed the BBB of the following procedures they have in place:
The company actively works with their landlords to ensure that the landlords accept the company's clients.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on My Place Apartments
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Mr. Jack Shaw (President)Customer Contact: Mr. Robert Sher (Manager)
Apartment Finding & Rental Service, Real Estate Services, Real Estate Rental Service, Real Estate Agents, Real Estate, Apartments