Business ProfileforEquity Lifestyle Properties, Inc.

I purchased a membership June 2022, with assurance we would be able to reserve camping spots to parks we are able to visit within **********. We have not been able to submit a reservation for last two years and called customer service several times with nothing resolved. They stick to a script regarding a signed contract regardless of availability to parks that accomodate our needs and ready to upsell another region. We did sign a contract in good faith we could use it, however, there isn't any availability, they also altered original contract with minimum 60 day in-advance requirement with my tier of contract. I have not used their campgrounds as result, none available by time we can check online. They advised I can upgrade, or pay an early termination fee of $250 with no resolution option for non-availability. This is not fair and feel this is a scam. We were overpromised with assurances on site availability when they knew memberships oversold. I spoke with a sales staff trying to upsell me again, and acknowledged memberships oversold and confirmed several complaints due to non-availaiblity, provided me memberships phone number, and not productive. I do think we are owed past membership dues due to non-avaialibity however I will settle for the cancellation and will never use them again. I don't appreciate being taken advantage of and help others avoid same situation. I hope you can help obtain the cancellation and stop the membership charges to my account..