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          Find a Location

          Design Toscano, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Design Toscano, Inc.

              1400 N Michael Dr Ste A Wood Dale, IL 60191-1084

              BBB Accredited Business

            • Design Toscano, Inc.

              1400 Morse Ave Elk Grove Vlg, IL 60007-5722

              BBB Accredited Business

            • Design Toscano, Inc.

              15 E Campbell St Arlington Hts, IL 60005-1405

              BBB Accredited Business

            Business ProfileDesign Toscano, Inc.

            Home Accessories
            Multi Location Business
            BBB accredited business

            Contact Information

            1400 N Michael Dr Ste A

            Wood Dale, IL 60191-1084

            Visit Website
            (847) 952-0100

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2006

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items.

            Business Details

            This is a multi-location business.

            Find a Location

            Design Toscano, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Design Toscano, Inc.

                1400 N Michael Dr Ste A Wood Dale, IL 60191-1084

                BBB Accredited Business

              • Design Toscano, Inc.

                1400 Morse Ave Elk Grove Vlg, IL 60007-5722

                BBB Accredited Business

              • Design Toscano, Inc.

                15 E Campbell St Arlington Hts, IL 60005-1405

                BBB Accredited Business
              Location of This Business
              1400 N Michael Dr Ste A, Wood Dale, IL 60191-1084
              BBB File Opened:
              10/20/1995
              Years in Business:
              34
              Business Started:
              11/17/1989
              Business Started Locally:
              11/17/1989
              Business Incorporated:
              11/17/1989
              Accredited Since:
              4/1/2006
              Type of Entity:
              Corporation
              Number of Employees:
              70
              Alternate Business Name
              • Basil Street Gallery
              • Design Toscano UK LTD
              Business Management
              • Ms. Kathleen Matej, Vice President of Customer Service
              • Mr. Michael Stopka, President
              Contact Information

              Principal

              • Ms. Kathleen Matej, Vice President of Customer Service

              Customer Contact

              • Ms. Kathleen Matej, Vice President of Customer Service
              Additional Contact Information

              Fax Numbers

              • (847) 952-0305
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/01/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Bought a roof top dragon after reading about the company on their Web. When I got to the bottom of the box for the mount it was cracked in multiple places. Also already was repaired in a few spots by the factory (overseas). **************** was rude and laughed at my concern. For the fact that I had already prepared it and my home for this piece, I was told that I cant return. I have never had a company be so disrespectful to me before. I guess this one just doesn't care. Cs was supposed to get back to me but never did.
              Read More
              Read 13 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brigette H

              03/07/2024

              The Order I waited 10 months for. I ordered it beginning June 2023 and waited till March 2024 after checking in with them multiple times and getting the run around.When I first made my order i knew the item was slightly back ordered and didn't mind waiting the two months it said it would take to get back to me. Many months go by and I still hear nothing. I reached out and they said the order got lost by the postal office. I asked why no one ever sent me a tracking number or let me know my package was missing. Toscano customer service told me it wasn't their problem. I still wanted it and had them re ************* five months later I still do not have it. I have been waiting 10 months! I called and received the rudest, most unprofessional service. I canceled my order and will NEVER recommend to order from them .

              Design Toscano, Inc. Response

              03/20/2024

              In response to your recent review posted on the BBB site we would first like to apologize for any inconvenience caused by the delay in shipping your order. The item in question was on backorder this entire time since placed in August 2023. You should have received via **** notices of the backorder and the extended delay regarding the receipt of the merchandise but apparently this was not the case. The item was only shipped once on 3/7 with your approval and at that time you would have been charged for the item as we do not charge for items until they ship. Again, we apologize for the delay in shipping, and we have applied a credit for the shipping amount which you should see within ***** hours.Thank you. Design Toscano
              Read 9 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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