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      Country
          Country

          Find a Location

          Design Toscano, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Design Toscano, Inc.

              1400 N Michael Dr Ste A Wood Dale, IL 60191-1084

              BBB Accredited Business
            • Design Toscano, Inc.

              1400 Morse Ave Elk Grove Vlg, IL 60007-5722

              BBB Accredited Business
            • Design Toscano, Inc.

              15 E Campbell St Arlington Hts, IL 60005-1405

              BBB Accredited Business

            Business ProfileforDesign Toscano, Inc.

            Home Accessories
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2006

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items.

            Business Details

            This is a multi-location business.

            Find a Location

            Design Toscano, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Design Toscano, Inc.

                1400 N Michael Dr Ste A Wood Dale, IL 60191-1084

                BBB Accredited Business
              • Design Toscano, Inc.

                1400 Morse Ave Elk Grove Vlg, IL 60007-5722

                BBB Accredited Business
              • Design Toscano, Inc.

                15 E Campbell St Arlington Hts, IL 60005-1405

                BBB Accredited Business
              BBB File Opened:
              10/20/1995
              Years in Business:
              34
              Business Started:
              11/17/1989
              Business Started Locally:
              11/17/1989
              Business Incorporated:
              11/17/1989
              Accredited Since:
              4/1/2006
              Type of Entity:
              Corporation
              Number of Employees:
              70
              Alternate Business Name
              • Basil Street Gallery
              • Design Toscano UK LTD
              Business Management
              • Ms. Kathleen Matej, Vice President of Customer Service
              • Mr. Michael Stopka, President
              Contact Information

              Principal

              • Ms. Kathleen Matej, Vice President of Customer Service

              Customer Contact

              • Ms. Kathleen Matej, Vice President of Customer Service
              Additional Contact Information

              Fax Numbers

              • (847) 952-0305
                Other Fax

              Phone Numbers

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/01/2022

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              Bought a roof top dragon after reading about the company on their Web. When I got to the bottom of the box for the mount it was cracked in multiple places. Also already was repaired in a few spots by the factory (overseas). **************** was rude and laughed at my concern. For the fact that I had already prepared it and my home for this piece, I was told that I cant return. I have never had a company be so disrespectful to me before. I guess this one just doesn't care. Cs was supposed to get back to me but never did.
              Read More

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brigette H

              03/07/2024

              The Order I waited 10 months for. I ordered it beginning June 2023 and waited till March 2024 after checking in with them multiple times and getting the run around.When I first made my order i knew the item was slightly back ordered and didn't mind waiting the two months it said it would take to get back to me. Many months go by and I still hear nothing. I reached out and they said the order got lost by the postal office. I asked why no one ever sent me a tracking number or let me know my package was missing. Toscano customer service told me it wasn't their problem. I still wanted it and had them re ************* five months later I still do not have it. I have been waiting 10 months! I called and received the rudest, most unprofessional service. I canceled my order and will NEVER recommend to order from them .

              Local BBB

              BBB of Chicago & Northern Illinois

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