Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Countryside Animal Clinic

Phone: (815) 672-4576 701 Oakley Avenue, Streator, IL 61364

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Countryside Animal Clinic is a full-service small animal hospital. Located in Streator, IL, this company serves the far southwestern suburbs of Chicago, including Bloomington, Pontiac, Princeton, Kewanee, Marseilles, Ottawa, Dwight, Oglesby, Peru, Coal City, Morris, Metamora, Fairbury, Peoria, and Washington. The company has been in business for 27 years and currently has four doctors on staff.

This office offers after-hours emergency care for established patients and cares for most small animals, including cats, dogs, birds, rabbits, and small caged animals, as well as wild animals such as owls, hawks, eagles, and falcons. The clinic has a full-service pharmacy and laboratory on-site and performs medical, surgical, and dental procedures as well as laser surgeries for most procedures, allowing for faster recovery. New puppies and kittens receive a free exam and a welcome package.

Services available at this clinic include preventative exams with vaccinations for parasites, heartworms, fleas and ticks, distemper, parvo virus, upper respiratory ailments, and kennel cough; maintenance care including blood work, nail trims, anal examination, ear cleaning, and baths; surgeries including soft tissue surgery, dentistry care, exploratory surgery, and growth removals; and x-ray and ultrasound study to evaluate muscular, skeletal, cardiovascular, gastrointestinal, and reproductive systems. All patients join the free pet health network, which offers owners advice on vaccinations and diseases, as well as offers information on how to obtain free medicine for pets.

Visit the website for Countryside Animal Clinic to read staff biographies, learn more about the procedures performed at the clinic, and schedule an appointment for a preventative exam or surgery.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Countryside Animal Clinic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Countryside Animal Clinic include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Countryside Animal Clinic
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 2013 Business started: 05/20/1985 in IL Business started locally: 05/20/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Sole Proprietorship

Business Management
Ms. Susan T. Schmitt, Owner
Contact Information
Principal: Ms. Susan T. Schmitt, Owner
Business Category

Animal Hospitals Veterinary Services (NAICS: 541940)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.