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BBB Accredited Business since

Banfield The Pet Hospital - Geneva

Phone: (630) 232-0960 Fax: (630) 232-2293 1512 S Randall Rd, Geneva, IL 60134

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Banfield The Pet Hospital is an animal hospital which provides veterinary services for cats and dogs. This company has multiple locations across Northern Illinois. Services available from this company include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, examinations, spaying and neutering, mass removals, wound care, gastrointestinal and urinary bladder procedures, ophthalmic and orthopedic procedures, emergency stabilization, laboratory testing and x-rays, IV fluid therapy, pain control, infection treatments, wound and fracture care, poisoning and seizure treatment, specialty facility referrals, and acute and chronic condition treatment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Banfield The Pet Hospital - Geneva meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Banfield The Pet Hospital - Geneva. BBB of Alaska, Oregon & Western Washington has the full report as that BBB handles all complaints for Banfield The Pet Hospital - Geneva.

Additional Information

BBB file opened: February 22, 2007 Business started: 10/29/2005 Business started locally: 10/29/2005 Business incorporated 09/19/2005 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Dr. Jenna McCarthy, Veterinarian
Contact Information
Principal: Dr. Jenna McCarthy, Veterinarian
Business Category

Animal Hospitals Veterinarians Veterinary Services (NAICS: 541940)

Alternate Business Names
Banfield Pet Hospital

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.