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Find a Location

Raging Waves has 1 locations, listed below.

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    Business ProfileforRaging Waves

    Amusement Parks

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4000 N Bridge Street, Yorkville, IL 60560-4400
    BBB File Opened:
    6/25/2009
    Years in Business:
    15
    Business Started:
    6/27/2008
    Business Started Locally:
    6/27/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Raging Waves Water Park
    Business Management
    • Mr. Michael Fijas, General Manager
    Contact Information

    Principal

    • Mr. Michael Fijas, General Manager

    Customer Contact

    • Mr. Michael Fijas, General Manager
    Additional Contact Information

    Fax Numbers

    • (630) 553-8397
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    My family and I set out for a last minute water park day we had 2 children and one adult with disabilities. After standing a line and waiting we go to the window and the cashier rudely told us she needed every ones hands. This was a struggle for one due to the sensory issues. After entering the park we looked for lockers. Where we were told we would have to go to the far back of the park, asked if they had any that were close due to mobility issues. And was told no. After finding our way to the lazy river we were told. It was closed. And wouldnt be open asked about the wave pool and was told the only things open were the slides. This was an issue since two children with multiple mental disabilities and an adult which physical disabilities and IS NOT ABLE TO WALK STAIRS. We took the children to the kid slides in hoping they would enjoy them selfs. The two kids with disabilities were turn away from the slides because. They were too big. After contacting a manager they were told they offer assistance for kids with autism neither children suffer from autism but they do have sensory, mood regulating anexity, issues. We were told to go to guest services and see what they could do. We went to guest services where we met *****. Where for the first. Time some one apologized for the issues and gave both children wrist bands allowing then to use the children slides. I had asked **** what they are offering for adults who have disabilities and she has told me they they are welcomed to sit in the zero depth pools and play in those ares. ( this is a full grown woman who just isn't able to stand for to long. And getting her to sit on the ground in 12 inches is water isnt worth the admission. The kids went to slide where they met TJ A LIFEGAURD . Who found it appropriate is ******* and make fun of the 12 year old with a disability saying big man is to scared for the big slides. There is a lot more that happened but I am out of room
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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