This business is not BBB accredited.Additional Locations
Phone: (312) 997-8000 View Additional Phone Numbers PO Box 6449, Chicago, IL 60680
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for United Airlines include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2958 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2112|
|Total Closed Complaints||2958|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||84|
Type of Entity
Business ManagementMr. Oscar Munoz, President & CEO Ms. Eva Johnson, Customer Care Supervisor
Airlines Airlines - Ticket Agencies Corporate Travel Scheduled Passenger Air Transportation (NAICS: 481111)
Alternate Business NamesContinental Airlines
Effective January 1, 2012, all complaints against United Airlines or Continental Airlines are handled by the BBB of Chicago & Northern Illinois. Prior to this date, complaints against Continental Airlines were handled by the BBB of Metropolitan Houston in Houston, TX. Please see their business review for information on complaints prior to January 1, 2012.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview