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      Country
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          Find a Location

          Porterhouse Heating & Cooling has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Porterhouse Heating & Cooling

              18521 Springcreek Drive Tinley Park, IL 60477

              BBB Accredited Business
            • Porterhouse Heating & Cooling

              21200 S La Grange Rd Ste 229 Frankfort, IL 60423-2003

              BBB Accredited Business

            Business ProfileforPorterhouse Heating & Cooling

            Residential Air Conditioning Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2014

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Porterhouse Cooling and Heating is a heating and air conditioning company which installs, repairs, and maintains air temperature control and air quality equipment for residential and commercial customers.

             

            Products & Services

            Services available from this company include split system installation, ducted system service and repair, air purifier sale and installation, complete cooling system repair and installation, thermostat service, electric heating system service, gas heating system service, water heater service, furnace service, and heating system service.

            Business Details

            This is a multi-location business.

            Find a Location

            Porterhouse Heating & Cooling has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Porterhouse Heating & Cooling

                18521 Springcreek Drive Tinley Park, IL 60477

                BBB Accredited Business
              • Porterhouse Heating & Cooling

                21200 S La Grange Rd Ste 229 Frankfort, IL 60423-2003

                BBB Accredited Business
              BBB File Opened:
              10/17/2014
              Years in Business:
              13
              Business Started:
              3/1/2011
              Business Started Locally:
              3/1/2011
              Business Incorporated:
              11/10/2015
              Accredited Since:
              11/1/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              2
              Alternate Business Name
              • Porterhouse Heating and Cooling, LLC
              Business Management
              • Mr. Shawn Porter, Owner
              • Ms. Carra Nahulak, Secretary
              Contact Information

              Principal

              • Mr. Shawn Porter, Owner
              • Ms. Carra Nahulak, Secretary

              Customer Contact

              • Mr. Shawn Porter, Owner
              • Ms. Carra Nahulak, Secretary
              Additional Contact Information

              Fax Numbers

              • (708) 304-2287
                Other Fax

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/11/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I made an appointment with this company to have my furnace evaluated as a requirement of the *********************** in order to move forward with the sale of my home. The tech, ***, came out and took one look at the wires of the furnace and said it was a fire hazard and that the wires were melted and also said the furnace was not safe. He insisted that we needed to buy a new furnace from his company for $3500 because the furnace would catch fire. He said he could not certify that the furnace was operational because he would lose his job when it catches fire. He was also upset that the company sent him because it was an older electric furnace. He never turned the furnace on or conducted any tests with any equipment. He merely looked at the wires and concluded that the furnace did not work and was not "safe". I had *** Heating and Cooling come out the next day and they performed several tests on the furnace, turned it on and off, ran several safety checks and the furnace performed at optimal levels and is fully functioning and operational. I was so upset yesterday after the tech left because I felt he was trying to scare me and pressure me into buying a new furnace when I'm closing on my new home in a few days. He wanted me to open a line of credit which would've negatively impacted my closing on my home. I paid him $100 even though nothing happened. I called the company and while they were at first horrified by ***** actions and understanding of the situation, once they talked to him their tune changed and they defended him. It's fine that they stand behind their employees but it's unconscionable that they use scare tactics to upsell their products and force customers to buy from them. He came, told me for twenty minutes that my furnace would catch on fire and then had me pay $100. I want a refund. I know that you will not always be happy with a service but in this case, no service was performed.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pamela L

              5 stars

              08/25/2023

              I used Porterhouse Heating & Cooling from *********, **. today 8/25/2023. I called them today because my air conditioner went out. They came the same day I called within a few hours. They fixed my air and their prices are very reasonable. I can't say enough good things about this company. The are fantastic!!! I will only use this company from now on. I HIGHLY RECOMMEND THIS COMPANY THEY ARE THE BEST!!!!

              Local BBB

              BBB of Chicago & Northern Illinois

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