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BBB Business Review

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BBB Accredited Business since

Hearthstone Heating & Air Conditioning, Ltd.

Phone: (630) 435-9800 Fax: (630) 435-9802 105 W. 61st St., Westmont, IL 60559

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a factory authorized Carrier dealer. We service ALL makes and models of Furnaces and Air Conditioners. We install new equipment including furnaces, air conditioners, evaporator coils, air purifiers and humidifiers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hearthstone Heating & Air Conditioning, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hearthstone Heating & Air Conditioning, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Hearthstone Heating & Air Conditioning, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 06, 1998 Business started: 12/01/1996 in IL Business started locally: 12/01/1996 Business incorporated 12/01/1996 in IL
Type of Entity

Sole Proprietorship

Business Management
Mr. Mike Trifilio, President
Contact Information
Principal: Mr. Mike Trifilio, President
Business Category

Air conditioning & Heating Contractors - Residential Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Humidifying Apparatus Air Conditioning Contractors & Systems Heating & Air Conditioning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Hearthstone Heating & Air Conditioning, Ltd. sells the following brand(s): Carrier

Hearthstone Heating & Air Conditioning, Ltd. offers the following product(s): All/Any parts necessary for repair/replacement , Carrier

Method(s) of Payment
We accept Check, Cash, Visa, Mastercard, Discover and we also offer financing opportunities from Carrier's finance partner, Wells Fargo.
Refund and Exchange Policy
We have a 100% satisfaction guarantee. All new equipment parts come with a 10 year Carrier warranty and limited lifetime warranty on heat exchangers. Two year Hearthstone Labor warranty is standard on new installs.  

Customer Review Rating plus BBB Rating Summary

Hearthstone Heating & Air Conditioning, Ltd. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.