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BBB Accredited Business since

Epic Heating & Cooling, LLC

Phone: (630) 532-8917 407 Oleander Dr, Schaumburg, IL 60173

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Epic Heating & Cooling is an air conditioning and heating contractor which maintains, repairs, and installs heating, ventilation, and air conditioning equipment. Located in Schaumburg, IL, this company serves the majority of the Chicagoland area, including Addison, Bolingbrook, Elgin, Oak Brook, Arlington Heights, Buffalo Grove, Evanston, Riverside, Chicago, Naperville, and St. Charles. Epic Heating & Cooling has over 25 years of experience in the field and is a member of the Schaumburg Business Association.

This company services, maintains, and installs heating, air conditioning, air cleaning, and humidifying systems. They use the Manual-J system of installation, which determines the appropriate size of a heating or cooling system to keep a home comfortable but avoid excess humidity or draftiness. They also install ultraviolet lights within ventilation systems, which kills airborne pathogens and pollutants to keep air clean and healthy.

Epic Heating & Cooling installs a variety of units depending on the needs of the customer, including heat pumps, forced hot air units, roof top units, ductless systems, mini split systems, and custom designs that are tailored to the specifications of the house. In addition, they install hot water heaters, water boilers, garage heaters, and sheet metal. They will also install blown-in fiberglass insulation, which keeps homes warm in the winter and cool in the summer by using tiny air pockets trapped within the fiberglass to prevent external air temperatures to penetrate the home. The company performs emergency maintenance and is available 24 hours a day, seven days a week for this purpose.

Visit the website for Epic Heating & Cooling to learn more about the products they install, read about the Manual-J installation system, and schedule an appointment for heating, air conditioning, or ventilation assistance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Epic Heating & Cooling, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Epic Heating & Cooling, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Epic Heating & Cooling, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 18, 2013 Business started: 03/29/2012 Business started locally: 03/29/2012 Business incorporated 03/29/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Darien Head, President
Contact Information
Principal: Mr. Darien Head, President
Number of Employees


Business Category

Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Water Heaters - Repairing Heating & Air Conditioning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.